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Barnes Coaches

Established in 1920

Average rating:


(4.90 out of 5 from 1174 reviews)

Read Reviews

(1110)
(42)
(6)
(3)
(11)

Customer Reviews

Average rating:


(4.90 out of 5 from 42 reviews)

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Showing reviews 1 to 10 of 42

(4/5)

1 week ago

"Driver on time, helpful. In retrospect we should have taken the M4 M25 M1 route as the cross country route was awful, loads of potholes, bendy roads etc. Not dropped off in coach park ...nearly ten minute walk pulling suitcases to terminal from drop off."

Would they recommend: Yes

Operator replied on 19th August 2019, 7:12am:
"Hi, I can only apologise that the driver dropped you in slightly the wrong location. I will see the driver and confirm to him for future trips where he should be dropping. Thanks."


(4/5)

4 weeks ago

"The coaches were spot on time on the outbound journey and the drivers helpful. On the return journey the drivers were not so friendly and kept us waiting whilst they worked out where to park. Could they not have been informed about this in advance? The coaches were good although my seatbelt was tight and difficult to pull out so quite uncomfortable. The air con worked reasonably well thankfully on the hottest day of the year!"

Would they recommend: Yes

(4/5)

2 months ago

"Unfortunately the coach was ten minutes late. Not at all normal for Barnes. Charlie the driver was most apologetic as he was not aware of a local road that had been closed for four weeks. The vehicle was very clean and comfortable and was in the right place at the right time to bring us back."

Would they recommend: Yes

(4/5)

3 months ago

"The quality of the coach was excellent as it was brand new. The driver was helpful. We needed 2 coaches and the first one stayed in the area so was easy to get to at the end of the day. However, we were unsure where the second coach was so had to wait with one class which was not very easy and could have been safer. The children had to cross a busy road to get to the second coach - it would have been better if the coach had been waiting in a safer area."

Would they recommend: Yes

Operator replied on 3rd June 2019, 2:13pm:
"Hi, we are very sorry that the coach in the afternoon picked you up from the wrong side of the road, the information had been passed onto him so I will speak to the driver concerned and let him know the anguish this caused. Thanks, Luke."


(4/5)

4 months ago

"Very good "

Would they recommend: Yes

(4/5)

6 months ago

"Prompt pickup and helpful driver, Ian. However air conditioning didn't work on the coach and I think the heating must have been on as well as the coach was very hot despite opening the roof hatches."

Would they recommend: Yes

Operator replied on 25th February 2019, 12:34pm:
"Hi, we are sorry you experienced his problem. We get all of our air-conditioning systems serviced annually but I'm afraid sometimes these faults still crop up. Our maintenance team are looking at it now and I can only apologise that you have experienced this problem. Thanks, Luke."


(4/5)

10 months ago

"Journey was very comfortable both there and back. The coach wasn't very clean on the way there tables with crumbs/toilet needed wiping but was clean on the way back. But the drivers made up for it they were pleasant, helpful and chatty to our children."

Would they recommend: Yes

(4/5)

11 months ago

"Trip went well. Driver very smart, pleasant and helpful. Coach was spotlessly clean."

Would they recommend: Yes

(4/5)

More than a year ago

"Smart and friendly driver. Beautiful brand new coach."

Would they recommend: Yes

(4/5)

More than a year ago

"We had 2 x 53 seat coaches for our trip to Marwell Zoo. One driver, - sorry we didn't get his name - told us at this time that he was really tired as he had been driving til 3 am the previous night. This did not fill us with much confidence! He also, when driving from the school to the main A34 rout to Marwell Zoo, had to ask the teachers on the coach for directions. Apart from this, everything else was fine."

Would they recommend: No

Operator replied on 11th June 2018, 12:24pm:
"Hi, thank you for taking the time to leave a review. I can assure you the driver had not been out driving until 0300 the previous evening, he had actually finished work at 1800 so sorry for any confusion. the driver should also have prepared his route in advance so I will certainly see the driver regarding this."


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Company Information

3 Church View Close
Shirland
Derbyshire, DE55 6BZ
United Kingdom

Company Registered in England No: 8883045
VAT Registration No: 184097777

info@trustedtravelreviews.co.uk