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Barnes Coaches

Established in 1920

Average rating:


(4.90 out of 5 from 1256 reviews)

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(1189)
(44)
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Customer Reviews

Average rating:


(4.90 out of 5 from 44 reviews)

Show all reviews

Showing reviews 1 to 10 of 44

(4/5)

2 months ago

"Vehicles are great and drivers friendly. However, the routes were questionable meaning the two separate journeys took way longer than they should. We matched the route with the ones we got from various reliable apps/sources and they clearly differed a lot."

Would they recommend: Yes

(4/5)

2 months ago

""Scott our driver was courteous and helpful and also very professional. And he made the day trip a pleasant experience."

Would they recommend: Yes

(4/5)

3 months ago

"Driver on time, helpful. In retrospect we should have taken the M4 M25 M1 route as the cross country route was awful, loads of potholes, bendy roads etc. Not dropped off in coach park ...nearly ten minute walk pulling suitcases to terminal from drop off."

Would they recommend: Yes

Operator replied on 19th August 2019, 7:12am:
"Hi, I can only apologise that the driver dropped you in slightly the wrong location. I will see the driver and confirm to him for future trips where he should be dropping. Thanks."


(4/5)

4 months ago

"The coaches were spot on time on the outbound journey and the drivers helpful. On the return journey the drivers were not so friendly and kept us waiting whilst they worked out where to park. Could they not have been informed about this in advance? The coaches were good although my seatbelt was tight and difficult to pull out so quite uncomfortable. The air con worked reasonably well thankfully on the hottest day of the year!"

Would they recommend: Yes

(4/5)

5 months ago

"Unfortunately the coach was ten minutes late. Not at all normal for Barnes. Charlie the driver was most apologetic as he was not aware of a local road that had been closed for four weeks. The vehicle was very clean and comfortable and was in the right place at the right time to bring us back."

Would they recommend: Yes

(4/5)

5 months ago

"The quality of the coach was excellent as it was brand new. The driver was helpful. We needed 2 coaches and the first one stayed in the area so was easy to get to at the end of the day. However, we were unsure where the second coach was so had to wait with one class which was not very easy and could have been safer. The children had to cross a busy road to get to the second coach - it would have been better if the coach had been waiting in a safer area."

Would they recommend: Yes

Operator replied on 3rd June 2019, 2:13pm:
"Hi, we are very sorry that the coach in the afternoon picked you up from the wrong side of the road, the information had been passed onto him so I will speak to the driver concerned and let him know the anguish this caused. Thanks, Luke."


(4/5)

6 months ago

"Very good "

Would they recommend: Yes

(4/5)

9 months ago

"Prompt pickup and helpful driver, Ian. However air conditioning didn't work on the coach and I think the heating must have been on as well as the coach was very hot despite opening the roof hatches."

Would they recommend: Yes

Operator replied on 25th February 2019, 12:34pm:
"Hi, we are sorry you experienced his problem. We get all of our air-conditioning systems serviced annually but I'm afraid sometimes these faults still crop up. Our maintenance team are looking at it now and I can only apologise that you have experienced this problem. Thanks, Luke."


(4/5)

More than a year ago

"Journey was very comfortable both there and back. The coach wasn't very clean on the way there tables with crumbs/toilet needed wiping but was clean on the way back. But the drivers made up for it they were pleasant, helpful and chatty to our children."

Would they recommend: Yes

(4/5)

More than a year ago

"Trip went well. Driver very smart, pleasant and helpful. Coach was spotlessly clean."

Would they recommend: Yes

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Company Information

3 Church View Close
Shirland
Derbyshire, DE55 6BZ
United Kingdom

Company Registered in England No: 12066038
VAT Registration No: 184097777

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