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Barnes Coaches

Established in 1920

Average rating:


(4.90 out of 5 from 1174 reviews)

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Customer Reviews

Average rating:


(4.90 out of 5 from 3 reviews)

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Showing reviews 1 to 3 of 3

(2/5)

3 months ago

"Unfortunately our coach arrived to collect us 15 minutes late without a valid reason. This made us late to our event and other school and instructors were waiting patiently for our arrival."

Would they recommend: No

Operator replied on 11th June 2019, 12:36pm:
"Hi, we are very sorry to hear this. I have looked into this and unfortunately the driver didn't call in on the morning in question to let us know he was running late. He had been stuck in traffic caused by bad weather. Many apologies."


(2/5)

More than a year ago

"The bus was way to hot with all radiators on but I guess the driver is only the driver."

Would they recommend: No

Operator replied on 27th June 2016, 9:09am:
"Hi, could you please let me know your date of travel and where you went and I will look into this for you?"


(2/5)

More than a year ago

"The quality of driving was excellent, we felt very safe. The coach was clean and well looked after. Our driver was punctual and helpful however we had an issue with timing due to the amount of traffic- this cant be helped and our drop off wasn't where we were epecting to be dropped and picked up from. This caused a timing problem for the return journy which could not be helped and we were a little later then expected, it is hard to navigate 60 children through the Christmas markets! A phone call was sent to school from the owner which was agressive- This is a shame as we have used Barnes on many an occassion but we will be rethinking our choise in the furture. "

Would they recommend: Yes

Operator replied:
"Hi, we have spoken to the school to apologise if our tone was taken as being aggressive. The group were late arriving in Bath in the morning due to traffic, this led to them delaying the return time which then delayed the coach for the return journey. ."


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3 Church View Close
Shirland
Derbyshire, DE55 6BZ
United Kingdom

Company Registered in England No: 8883045
VAT Registration No: 184097777

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