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Barnes Coaches

Established in 1920

Average rating:


(4.90 out of 5 from 1256 reviews)

Read Reviews

(1189)
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(7)
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Customer Reviews

Average rating:


(4.90 out of 5 from 7 reviews)

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Showing reviews 1 to 7 of 7

(3/5)

2 months ago

"We had some issues regarding timings on the day of our journey. The driver arrived late for collection, and stated that he had gotten lost on the way. He then got lost twice on the journey to Marwell Zoo, despite obvious signage, which meant that we arrived at the venue late for our event. On the return journey, we arrived at the coach, which was really hot, as the driver hadn't turned on the air conditioning. The driver left the venue, and then pulled over to the side of the road to figure out how to turn on the air conditioning. The driver missed the nearest junction to our site, which meant that it took longer to get back than it should have done. Overall, the vehicle was nice, clean, had working seatbelts and was comfortable (once the AC was on) and the driver was polite."

Would they recommend: Yes

Operator replied on 25th September 2019, 12:59pm:
"Hi, thank you for your honest review. I will send a separate e-mail to you outlining what we will be doing regarding the poor service you received. Thanks"


(3/5)

4 months ago

"The driver arrived on time. We made the journey in excellent time. We had a scenic journey through London along the river. Drop off and pick up points explained. And although it was busy with other coaches, pickup was made in good time at 5.15pm It was evening rush hour and extremely busy. With pedestrians and traffic. Our driver and a taxi driver were driving side by side both determined to get to the single lane ahead first and our driver became agitated when the taxi driver won. He began to tailgate the taxi, and had to stop suddenly when the taxi driver dangerously put on his brakes for no reason... there was no close traffic ahead of him....in an obvious road rage incident. Both taxi driver and our coach driver gesticulated angrily at each other. There was 56 elderly people on board and if they hadn't had seat belts on, there could have been injuries. Our driver then overtook the taxi and side swiped him with the coach. Although no contact was made, and coach and taxi went different ways at the next junction. But thereafter until we were well out of London our driver drove aggressively.. There were a couple of complaints from other passengers after the journey. His appearance was clean and tidy ,as was the coach. He was polite and helpful. Did a couple of extra stops in Swindon to let out passengers I have always used your coaches and this is the first time I have left an adverse review. I would make a point of refusing to accept this driver again. He let his anger cloud any judgement of his responsibility to take care of his passengers."

Would they recommend: Yes

Operator replied on 19th July 2019, 10:14am:
"Thank you for your review. Road safety is our number one priority and I will certainly be seeing the driver concerned regarding this incident. I will also be reviewing the dashcam footage of the event as this is certainly behaviour we expect from or drivers or tolerate. If you have any further concerns, please don't hesitate to contact me. Luke Barnes"


(3/5)

More than a year ago

"I went to Weston Super Mare with my family on the last bank holiday Monday in May - the driver was Simon and I wasn't impressed. He did not get up out of his seat to greet passengers coming onto the coach. The coach was not at Barnes usual standard of cleanliness, the toilet was disgusting. On the way home he took a wrong turning and apologised as in his words "he was day dreaming", he had a full coach, with my children on the coach - I expect him to be concentrating!! When arriving back at the Bus Station again he didn't get out of his seat, until he was reminded by one passenger who had a walker underneath. Not to your usual standard Barnes, I am disappointed,"

Would they recommend: Yes

Operator replied on 22nd June 2018, 1:20pm:
"Hi, I am sorry you didn't find our driver up to our usual standard. We take all feedback on board and use it to plan our drivers work moving forward. Thanks"


(3/5)

More than a year ago

"The coaches arrived extremely late. The departure time was booked for 9am, and I was advised that the coaches would arrive approximately 15 minutes prior to this to allow time for passengers to board. The first coach arrived at 9.15 and the second at 9.20. The coaches were clean and the drivers were friendly, but the lateness was a let down."

Would they recommend: Yes

Operator replied on 18th December 2017, 9:28am:
"Hi, apologies for the lateness of the coaches for your trip, unfortunately the traffic had been particularly bad that morning due to the cold weather and roadworks. Apologies again. Thanks"


(3/5)

More than a year ago

"Driver James was extremely helpfull, vehicle was clean"

Would they recommend: Yes

(3/5)

More than a year ago

"Driver turned up punctually. Coach was clean. Driver hadn't bothered to read his journey details though, so wasn't aware of where he had to go and tried to punch the details into his phone to act as a sat nav as we were leaving, rather than having planned it all in advance."

Would they recommend: Yes

Operator replied on 19th July 2016, 8:13am:
"Hi, apologies that the driver hadn't done his homework on this. All of our drivers receive their instructions in plenty of time so there is no excuse for this. I will certainly be speaking to the driver concerned. Thanks.,"


(3/5)

More than a year ago

"The driver was friendly and the service was very good from the start, however the coach was booked to leave swindon registry office after a wedding at 1pm on saturday 31st August but did not arrive until 1.15pm, we were not called on the mobile number provided and informed of the delay, and there were no accidents or incidents in the town to justify such a last minute delay, just normal saturday traffic which you expect a company like Barnes to account for, and this is why we used them in the first place, so we were disappointed by the coaches late arrival. "

Would they recommend: No

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Company Information

3 Church View Close
Shirland
Derbyshire, DE55 6BZ
United Kingdom

Company Registered in England No: 12066038
VAT Registration No: 184097777

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