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Barnes Coaches

Established in 1920

Average rating:


(4.90 out of 5 from 1452 reviews)

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(1377)
(47)
(8)
(5)
(13)

Customer Reviews

Average rating:


(4.90 out of 5 from 47 reviews)

Show all reviews

Showing reviews 1 to 10 of 47

(4/5)

More than a year ago

"The journey was very good The coach was fantastic clan and tidy and very comfortable The driver gave very clear instructions on safety but unfortunately did come across a bit rude to customers, I did have many commenting to me on his attitude, I would prefer not to have him drive us again as all the others we have had have been fabulous x"

Would they recommend: Yes

(4/5)

More than a year ago

"Very good service thank you for putting up with our noisy staff"

Would they recommend: Yes

(4/5)

More than a year ago

"Both coaches arrived early which was very reassuring and the journey's were smooth and comfortable for the passengers."

Would they recommend: Yes

(4/5)

More than a year ago

"Vehicles are great and drivers friendly. However, the routes were questionable meaning the two separate journeys took way longer than they should. We matched the route with the ones we got from various reliable apps/sources and they clearly differed a lot."

Would they recommend: Yes

(4/5)

More than a year ago

""Scott our driver was courteous and helpful and also very professional. And he made the day trip a pleasant experience."

Would they recommend: Yes

(4/5)

More than a year ago

"Driver on time, helpful. In retrospect we should have taken the M4 M25 M1 route as the cross country route was awful, loads of potholes, bendy roads etc. Not dropped off in coach park ...nearly ten minute walk pulling suitcases to terminal from drop off."

Would they recommend: Yes

Operator replied on 19th August 2019, 7:12am:
"Hi, I can only apologise that the driver dropped you in slightly the wrong location. I will see the driver and confirm to him for future trips where he should be dropping. Thanks."


(4/5)

More than a year ago

"The coaches were spot on time on the outbound journey and the drivers helpful. On the return journey the drivers were not so friendly and kept us waiting whilst they worked out where to park. Could they not have been informed about this in advance? The coaches were good although my seatbelt was tight and difficult to pull out so quite uncomfortable. The air con worked reasonably well thankfully on the hottest day of the year!"

Would they recommend: Yes

(4/5)

More than a year ago

"Unfortunately the coach was ten minutes late. Not at all normal for Barnes. Charlie the driver was most apologetic as he was not aware of a local road that had been closed for four weeks. The vehicle was very clean and comfortable and was in the right place at the right time to bring us back."

Would they recommend: Yes

(4/5)

More than a year ago

"The quality of the coach was excellent as it was brand new. The driver was helpful. We needed 2 coaches and the first one stayed in the area so was easy to get to at the end of the day. However, we were unsure where the second coach was so had to wait with one class which was not very easy and could have been safer. The children had to cross a busy road to get to the second coach - it would have been better if the coach had been waiting in a safer area."

Would they recommend: Yes

Operator replied on 3rd June 2019, 2:13pm:
"Hi, we are very sorry that the coach in the afternoon picked you up from the wrong side of the road, the information had been passed onto him so I will speak to the driver concerned and let him know the anguish this caused. Thanks, Luke."


(4/5)

More than a year ago

"Very good "

Would they recommend: Yes

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Company Information

3 Church View Close
Shirland
Derbyshire, DE55 6BZ
United Kingdom

Company Registered in England No: 12066038
VAT Registration No: 184097777

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