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Barnes Coaches

Established in 1920

Average rating:


(4.90 out of 5 from 1452 reviews)

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Customer Reviews

Average rating:


(4.90 out of 5 from 1377 reviews)

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Showing reviews 1 to 10 of 1377

(5/5)

Today

"Thank you for an extremely smooth trip to Hilliers Arboretum. Our driver, Colin was helpful and considerate throughout and his coach very clean and comfortable. I would certainly recommend him for our future trips."

Would they recommend: Yes

(5/5)

1 day ago

"Very smooth journey, thanks to relative absence of traffic problems. Our driver, good as ever. Very safe and considerate, making sure that all the customers, many quite elderly were well cared for. The vehicle was clean and very comfortable."

Would they recommend: Yes

(5/5)

5 days ago

"Got back yesterday from the Blackpool Illuminations trip. Our driver, Marek, was excellent--very friendly, very informative, and dealt with individual requests in a most diplomatic way. Neil, who took us to/from Melksham to Cirencester, was also very friendly and helpful. The staff at The Carousel Hotel were very good and made us feel very welcome. Our room (221) was spacious but the bathroom floor had a number of stains on it and did not look very clean. Service at the evening meal was very good, though there was no vegetarian main course option available on both nights--though I do not eat meat, I do eat fish so I was OK but if I had been a vegetarian what would I have had? It's very strange that in 2021 a hotel can still not recognise that there may be vegetarians, or even vegans, amongst their guests--even on the Golden Mile they were offering vegetarian burgers! Also, it was a free-for-all at the self-service breakfast, hardly anyone wearing masks (including staff) and the only mitigation was a hand sanitiser on entrance, with no staff checking that it was actually used. Self-service cutlery being picked up by everyone--no checks on spreading at all."

Would they recommend: Yes

(5/5)

5 days ago

"Everyone was most helpful and ready to be adaptable. The coach driver was patient, polite and delightful. We had a very easy trip into Bristol and he waited patiently when we were later than expected for the return journey. Thank you."

Would they recommend: Yes

(5/5)

6 days ago

"The Organ Club regularly books coaches to collect members who gather from across the UK at a single starting point. Your driver Jason was a Gold star example of exactly the attention to detail of providing a very high standard of service, and with a full and complete understanding of the vehicle he was driving. Vehicle spotless. We had to divert from planned routes due to the number of roadworks in the area, and his knowledge of alternative routes was superb. We ran to time and I would book him again if the Club has a further visit in the region. Well done to him, and also the team that deals with administration and vehicle presentation."

Would they recommend: Yes

(5/5)

6 days ago

"Barnes coaches provide an exceptional service. Contact via telephone and email during the booking stages, was first class and seamless. Our driver (Phil) arrived in good time for our pick up, he was friendly and knew the route he was taking. All was well until the main road was shut by Police and we had to take a diversion. Phil navigated the coach through twisty roads, parked cars and oncoming traffic with ease. The coach was extremely clean and very comfortable. For our return journey, Phil was ready at the designated time and the main road had re-opened. Excellent service from start to finish; we would highly recommend Barnes coaches and we will use them again in the future."

Would they recommend: Yes

(5/5)

6 days ago

"Smart coaches and drivers for both of our journeys. Notching was too much trouble. Great service. We would use again."

Would they recommend: Yes

(5/5)

6 days ago

"Thank you to Barnes Coaches for getting me to the hospital, as always they go above and beyond in everything they do. Thank you driver Neil for the smooth ride and for all those that arranged my transport at such short notice. Brilliant service, outstanding."

Would they recommend: Yes

(5/5)

2 weeks ago

"We were a small group of retirees on a day out. Our driver, David, knocked on my door 10 minutes before the scheduled pickup time to say he was parked at the end of the road, as requested. Thereafter, he took us to our first stop, the Bombay Sapphire distillery, and waited longer than originally planned for us to emerge! He then easily found the local pub, where we were to have lunch. The pub car park had a narrow entrance, so he dropped us outside and looked to park nearby. However, not long after he appeared in the pub to inform us that he had managed to park in the pub car park by attacking to entrance from the opposite direction. After a short visit to a National Trust garden on the way home, he dropped off party members around Marlborough before taking me back to my front door, where he insisted on carrying my cold box out of the bus for me. A very pleasant and helpful young man. The 19-seater bus was very clean and comfortable and so much easier to board than a minibus. A great day out after our gang had been unable to meet for our monthly lunches over lockdown, which was truly enhanced by the efficient service provided by Barnes."

Would they recommend: Yes

(5/5)

2 weeks ago

"Having used Barnes for our sons stag do a month earlier we decided it would be best to use them again for the wedding! As we were staying in a secluded house as a large family for a few days before the wedding we knew they would arrive on time to get us to the venue, unlike local taxis. We were right the driver was there 15 min early. He had local knowledge. The large 19 seater bus was clean, modern and comfortable. When we got picked up at 1am to come back to the house after the wedding the different driver was equally as lovely. He even organised with his office to sort a ride home for some of our sons friends back to Swindon (whose taxis had not arrived) the lady on the booking line was also lovely and helpful. I would highly recommend Barnes coaches to anyone for any job.. you get what you pay for you really do. Great service by all. Thank you for helping to make our sons wedding so stress free…"

Would they recommend: Yes

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Company Information

3 Church View Close
Shirland
Derbyshire, DE55 6BZ
United Kingdom

Company Registered in England No: 12066038
VAT Registration No: 184097777

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