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Kings Norton Coaches

Established in 1989

Average rating:


(4.93 out of 5 from 157 reviews)

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Customer Reviews

Average rating:


(4.93 out of 5 from 157 reviews)

Showing reviews 11 to 20 of 157

(2/5)

1 month ago

Verified Review

"Nice driver shame about the passengers & his lack of insistence on face covering. At least half the passengers were not wearing face coverings as they walked down the coach to leave, so they probably hadn’t bothered to wear them at all, and I could see 4 people wearing masks incorrectly, leaving their noses uncovered. It all felt very unsafe & I intend to cancel another trip I have booked with them"

Would they recommend: No

Driver: Pete (L)

Operator replied on 6th August 2020, 10:12am:
"Jill, I am sorry to hear that you felt unsafe. This was our first excursion operated this year due to the pandemic and as you can understand the face mask rule is all very new to us as it is with everyone. I have a spoken to the driver and he said he did make it clear from the beginning that everyone is required to wear a face a mask/covering when on board the coach. There are face masks signs on every window down the coach and everyone who booked had a copy of our Covid-19 safe operating procedures document, which outlined this as well. The driver is unable to police this when driving as this would be very dangerous to keep looking back to check everyone is wearing a face covering. If you had raised this issue with the driver at the time - he would have clarified the face mask rule if you felt uncomfortable about it. Some passengers did make the office aware that they were exempt from wearing a face covering for medical reasons at the time of booking - so some of the passengers that you may of seen not wearing a face mask may have been exempt. We will be sure to make more efforts to enforce the face mask rule in future. Sorry to hear that you intend to cancel a future trip. We are doing our best to get back up and running whilst keeping everyone safe in these unprecedented times. Other reviews from passengers on the same excursion have been singing our praises on how well we have made travelling a Covid safe experience with the measures we have put in place. We hope this hasn't put you off for good and you will join us again on a trip in the future. Kind regards, Steve Egan Transport Manager"


(4/5)

1 month ago

Verified Review

"Good journey overall. Seuver brilliant Coach very good."

Would they recommend: Yes

Driver: Pete (L)

Operator replied on 6th August 2020, 10:13am:
"Thank you for the review! Much appreciated!"


(5/5)

6 months ago

Verified Review

"Everything absolutely first class,will be back next time coach needed!!"

Would they recommend: Yes

Driver: Pete (L)

(5/5)

6 months ago

Verified Review

"DRIVER WAS ON TIME AND VERY PATIENT AND WAS GREAT SUPPORT ON WHAT WAS A GREAT DAY"

Would they recommend: Yes

Driver: Pete (L)

(5/5)

6 months ago

Verified Review

"I recently hired a 35 seat coach for my sons party. Just so his friends wouldn't travel across Birmingham late at night. Kings Norton Coaches were brilliant. Thankyou. I will hire again."

Would they recommend: Yes

Driver: Joe (M)

(5/5)

6 months ago

Verified Review

"2nd time I've used kings Norton coaches arrived early Kevin's polite friendly nothings to much trouble clean great coach"

Would they recommend: Yes

Driver: Kevin (G)

(5/5)

6 months ago

Verified Review

"Journey was absolutely perfect, our driver did brilliant with handling a large group and letting us know exactly where to meet. Fantastic service all around."

Would they recommend: Yes

Driver: Kevin (G)

(5/5)

6 months ago

Verified Review

"All the planning for the trip went well. The driver was great very helpful and supportive. Would defiantly use again and recommend: please could you check if a grey cap was left behind !!"

Would they recommend: Yes

Driver: Kevin (G)

(5/5)

6 months ago

Verified Review

"The journey was great. The driver Pete was fantastic, very welcoming and a great host. The vehicle was spot on. The whole service from start to finish was very smooth answering questions on Facebook and great on the phone too."

Would they recommend: Yes

Driver: Pete (L)

(5/5)

6 months ago

Verified Review

"My client could not praise the driver and general helpfulness of the company enough"

Would they recommend: Yes

Driver: Pete (L)

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Company Information

3 Church View Close
Shirland
Derbyshire, DE55 6BZ
United Kingdom

Company Registered in England No: 12066038
VAT Registration No: 184097777

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