Kings Norton Coaches
Established in 1989
Average rating:
(4.93 out of 5 from 468 reviews)
Company Vehicles
51 seat Executive Coach
About
Kings Norton Coaches are specialists in coach and mini-bus hire operating across Birmingham and to any destination in the UK. Established since 1989 and as a family run business we take pride in our work to offer the best in passenger transport.
Operator Licence
Location
Customer Reviews
Showing reviews 1 to 10 of 468
Customer, Pick up at the stag and 3 horseshoes Halesowen
2 days ago
"Prompt pickup. Friendly service Smartly dressed driver Clear information about timings Comfortable and clean vehicle. Smooth ride. Smooth transition to our venue Well organised visit to the venue Excellent value for money."
Would they recommend: Yes
Driver: Steve (E)
Operator replied on 28th July 2026, 12:12pm:
"Thank you for your kind feedback. Glad you had a great time and we hopefully see you again soon!"
Margaret Walsh, Quinton.321BH
2 days ago
"Journey good.driver appearance good,coach clean and comfortable."
Would they recommend: Yes
Driver: Steve (E)
Operator replied on 28th July 2026, 12:13pm:
"Thank you for your feedback. Hopefully see you again soon!"
Customer, King's Norton
2 days ago
"Excellent x 3"
Would they recommend: Yes
Driver: Steve (E)
Operator replied on 28th July 2026, 12:13pm:
"Thank you for your feedback. Hopefully we will see you again soon!"
Ilona McCulloch, Kings Heath
2 days ago
"Good journey but too long for me (Sidmouth). Seats a little uncomfortable for me (seat 31). Could do without constant music radio. However, overall very good. Coach on time, clean, friendly helpful drivers. Considering booking another (shorter!) trip."
Would they recommend: Yes
Driver: Steve (E)
Operator replied on 28th July 2026, 12:15pm:
"We're pleased to hear you found the coach clean, punctual and that our drivers were friendly and helpful. It's also great to know you're considering travelling with us again.
We're sorry to hear that you found the journey to Sidmouth a little too long and that your seat wasn't as comfortable as you would have liked. We also appreciate your comments regarding the radio. We understand that preferences vary, and we'll take your feedback on board as we continue to improve our customers' experience.
We hope to welcome you on one of our shorter excursions soon :)"
Jill Boddy, Halesowen
2 weeks ago
"Hope this is the only poor review of this company I have to write. Generally the other drivers get off the coach when they pull up and see the passengers on and off. This one stays in his seat. Normally the coaches are clean. This one wasn’t. It looked as though the last group of passengers had left dusty footprints on the back of the seats and I could see bits of food under the seat in front of me. We had to ask for a bag for our rubbish and were originally told that the company no longer provided them but after a bit of searching the driver did find some. He complained that people talking was the reason we couldn’t hear him but I couldn’t hear him on the last coach trip where he was the driver. The driver suggested we could do the return journey without a rest break as there was a toilet on the coach. This was an adult/senior trip, there is no way some of the passengers could walk down a moving coach. We asked for a rest break. I don’t mean to be unkind but this driver doesn’t seem to believe in passengers comfort without a bit of prodding."
Would they recommend: Yes
Operator replied on 16th July 2026, 1:31pm:
"Thank you for taking the time to share your feedback. We are very sorry to hear that your recent journey did not meet the high standards that we aim to provide.
We sincerely apologise for the cleanliness of the coach. At this time of year we are operating an extremely busy schedule alongside our school transport commitments, but this is not an excuse, and our vehicles should always be presented in a clean condition before every journey. We will investigate the issues you have raised regarding the cleanliness of the coach and take any necessary action.
We will also be speaking with the driver involved regarding the points you have raised. We expect our drivers to provide a friendly and helpful service throughout every trip.
To clarify, rubbish bags should always be available and provided to passengers, and we will remind all drivers of this requirement. Likewise, where a comfort break is appropriate we will ensure we will always make one.
We value all customer feedback, whether positive or negative, as it helps us improve our service. We appreciate you bringing these matters to our attention and hope to see you again soon."
Customer, Kings Norton
2 weeks ago
"I've been on two trips so far as a solo person as that can be quite scary yet so far I've had an amazing experience and can't wait to explore more. Yes very clean, and comfortable though I'm one of those people that will sleep through my journey."
Would they recommend: Yes
Operator replied on 14th July 2026, 12:42pm:
"Thank you for your feedback, this is lovely to hear. See you again soon!"
Vivien Shortland., Weoley Castle, Birmingham
2 weeks ago
"Yesterdays trip to Beaulieu was lovely, journey was great, air conditioning worked a treat as we travelled the roads on our way down south. The driver Bill (professionally and smartly dressed) took us through the New Forest on the way there and on the way back nice thought. Beaulieu was lovely and I thoroughly recommend the trip, it has a little bit of everything. House/palace, treasures, history, connections to the war, Church, ruins, gardens, childrens play area and a motor museum. We caught part of a falconary display and a war enactment too. Cafe and restaurant available for those that wanted sustinence. Loads going on. KNC got us there and back safely."
Would they recommend: Yes
Driver: Bill (B)
Operator replied on 14th July 2026, 12:46pm:
"Thank you for you kind feedback. Glad you had a great time and we will see you again soon !"
Gillian, B29
4 weeks ago
"Good driver, knew his route, looked after us well and made sure we were all back on the coach to come home! Got 2 more trips booked this year."
Would they recommend: Yes
Driver: Bill (B)
Operator replied on 14th July 2026, 12:47pm:
"Thank you for your feedback. We look forward to seeing you again on the next one :)"
Shirley Morgan and Edward Palmer, Birmingham
4 weeks ago
"I and my partner have been travelling with kings Norton coaches for quite a few years now. Most of us as regular customers get to know each other, we are like a regular traveling family. On all our trips the drivers have been polite, and helpful at all times, and are of smart appearance thus promoting the company well. All the vehicles are clean and tidy. Unfortunately the new coach I find the aisle way is very narrow and the seating is a little uncomfortable no comfortable padding in the seats. This year the company have started a new idea called Lucky Bum. The driver has a bag of 52 numbers, a random number is picked and whoever is sitting in that seat wins a voucher for £25 to spend on a trip. The company also have a scheme where all customers gain loyalty points which can be used as a form of discount on future trips. Both excellent ideas. Well done Kings Norton coaches."
Would they recommend: Yes
Driver: Mick (S)
Operator replied on 14th July 2026, 12:50pm:
"Thank you for your lovely feedback and for travelling with us over the years.
We're delighted you've been pleased with our drivers, the cleanliness of our vehicles, and our new Lucky Bum and Loyalty Points schemes. We also appreciate your honest comments about the seating and aisle width on our new coach. We'll certainly take your feedback on board as it helps us when considering future vehicle purchases.
Thank you again for your continued support, and we look forward to welcoming you on many more trips."
Customer, Bromsgrove
4 weeks ago
"Everything was perfect, Picked up on time. both drivers were very nice and helpful. Coach very clean and comfortable. No complaints at all."
Would they recommend: Yes
Driver: Bill (B)
Operator replied on 14th July 2026, 12:50pm:
"Thank you for your positive review. We hope to see you again soon."
