Kings Norton Coaches
Established in 1989
Average rating:
(4.93 out of 5 from 470 reviews)
Company Vehicles
51 seat Executive Coach
About
Kings Norton Coaches are specialists in coach and mini-bus hire operating across Birmingham and to any destination in the UK. Established since 1989 and as a family run business we take pride in our work to offer the best in passenger transport.
Operator Licence
Location
Customer Reviews
Showing reviews 1 to 4 of 4
Jill Boddy, Halesowen
(3/5)
1 month ago
"Hope this is the only poor review of this company I have to write. Generally the other drivers get off the coach when they pull up and see the passengers on and off. This one stays in his seat. Normally the coaches are clean. This one wasn’t. It looked as though the last group of passengers had left dusty footprints on the back of the seats and I could see bits of food under the seat in front of me. We had to ask for a bag for our rubbish and were originally told that the company no longer provided them but after a bit of searching the driver did find some. He complained that people talking was the reason we couldn’t hear him but I couldn’t hear him on the last coach trip where he was the driver. The driver suggested we could do the return journey without a rest break as there was a toilet on the coach. This was an adult/senior trip, there is no way some of the passengers could walk down a moving coach. We asked for a rest break. I don’t mean to be unkind but this driver doesn’t seem to believe in passengers comfort without a bit of prodding."
Would they recommend: Yes
Operator replied on 16th July 2026, 1:31pm:
"Thank you for taking the time to share your feedback. We are very sorry to hear that your recent journey did not meet the high standards that we aim to provide.
We sincerely apologise for the cleanliness of the coach. At this time of year we are operating an extremely busy schedule alongside our school transport commitments, but this is not an excuse, and our vehicles should always be presented in a clean condition before every journey. We will investigate the issues you have raised regarding the cleanliness of the coach and take any necessary action.
We will also be speaking with the driver involved regarding the points you have raised. We expect our drivers to provide a friendly and helpful service throughout every trip.
To clarify, rubbish bags should always be available and provided to passengers, and we will remind all drivers of this requirement. Likewise, where a comfort break is appropriate we will ensure we will always make one.
We value all customer feedback, whether positive or negative, as it helps us improve our service. We appreciate you bringing these matters to our attention and hope to see you again soon."
Richard & Sheila Turner, Halesowen
(3/5)
More than a year ago
"The only problem was the large number of collection points which made the journey overly long especially considering that my wife and I are in our 80's"
Would they recommend: Yes
Driver: Mick (S)
KathB, Birmingham
(3/5)
More than a year ago
"Allocated seats were not cleaned and had sand on them, the driver cleaned with spray. Surely in times of COVID the coach seats should be cleaned and disinfected after every trip? Those that got on coach first also got off last increasing travel time by nearly 2 hours more than some passengers and multiple extra drop-offs added to the frustration."
Would they recommend: No
Driver: Steve (E)
Operator replied on 3rd September 2021, 5:49pm:
"Hi Kath, Sorry to hear your experience wasn't that of a good one. Our vehicles are typically cleaned and disinfected after every journey especially in times of covid, we have implemented a higher cleaning standard than in 'normal' times. It looks like a couple of the seats were missed on this occasion which our drivers are only human and after a long day at work this can sometimes happen. The day before the vehicle had been on a seaside trip. I can only apologise for this and will make our drivers aware that this is not acceptable and to make sure that ALL seats are checked, cleaned and disinfected.
In regards to drop off order on our day tours it is down to the drivers discretion to do the drop-offs in the quickest way possible. Just so happens that on the Llandudno excursion when arriving back to Birmingham from the north it makes sense to the drop offs in reverse order as we are passing those drop-off points anyway. It is all dependent on which direction the coach is returning from so it's not always the case with every excursion. The drop-off time period from from start to finish never exceed 1 hour so I'm unsure how the travel time was increased by nearly 2 hours in this instance.
We have a number of phone calls to day about Mick the driver and yesterdays excursion and it has all been positive and not one of the customers has mentioned anything about the cleanliness of the bus. Sorry again that your experience with us wasn't a positive one."
Customer, Solihull
(3/5)
More than a year ago
"I put 3/5 stars down to the driver not the company. We asked to stop for toilet break at services and was told to use a can/bottle thought he was joking but he moaned about if we stop the cars behind us would overtake us and we would be stuck behind them He did agree to stop in the end but was told we have 10 minutes or he will leave without us and then told very abruptly we can’t bring drinks back on the minibus incase we were stopped by police, anyway we arrived at Cheltenham and was told if we weren’t back by 7 on the dot he was leaving us there we got back to the minibus at 7:04 and he wasn’t happy and made it known, one of the lads was just finishing his drink as he told us we can’t bring drinks on the bus, he then stormed out the van being very vocal accusing us of trying to sneak it on we had to show him the empty drink on the side of the road before we got on bus on set off home which didn’t take long as he flew back. The minibus was clean and tidy and the trip was fine I would use Kings Norton Coaches again but I would request a different driver"
Would they recommend: Yes
Driver: Steve (E)
Operator replied on 20th March 2019, 1:45pm:
"Dear Customer,
Sorry to hear the driver wasn't up to our usual high standard,on this occasion we did have to use an agency staff driver, which we rarely have to do.
I will ensure that your comments are passed on to the necessary person in charge.
We look forward to seeing you in the future with any coach hire requirements you may have and will guarantee it will be one of our own professional drivers allocated to your job."
