Barnes Coaches
Established in 1920
Average rating:
(4.91 out of 5 from 2075 reviews)
Company Vehicles
8 seat Luxury MPV
19 seat Luxury Mini Coach
30 seat Executive Coach
41 seat Executive Coach
41 seat Executive Coach
49 seat Executive Coach
61 seat Executive Coach
72 seat Standard Coach
96 seat Executive Double Decker
96 seat Standard Double Decker
100 seat Standard School Bus
About
Barnes Coaches are one of the leading coach companies in the area, hopefully you may well have heard of us and seen our distinctive green coaches out on the road. For those of you who already use our services, thank you for your continued custom, for those of you who haven’t used us before, why not give us a go and see what you are missing out on.
We have a range of coaches from 8 seat mini-buses to 96 seat double deck coaches.
We always offer an exceptional service and can offer you some amazing deals on coach hire! The safety of our passengers has always been of paramount importance and we have been vindicated in the pursuit of this goal as we were amongst one of only 11 founder members nationwide of the DVSA’s EARNED RECOGNITION scheme for coach operators.
We look forward to hearing from you.
Luke Barnes
Director
Operator Licence
Barnes Coaches currently holds a International licence.
Location
Customer Reviews
Showing reviews 11 to 14 of 14
jayne haw, Ramsbury, Marlborough
(1/5)
More than a year ago
"Unfortunately we had a very bad experience with Barnes Coaches. I'd booked a luxury 19 seater to arrive at our address in the high street then onto another location within the village at 6.20am to go to Gatwick North. Was getting a bit panicky as the mini bus didn't arrive, but had a call from a friend who was being picked up at the 2nd stop to say a huge coach had arrived, the driver said he couldn't get down the high street, so we trugged up the road to the coach. When i asked the driver why we didn't have the luxury mini bus he said "they thought you wouldn't be able to fit all your luggage in", i was quite annoyed as i'd had no communication from Barnes telling me this was the case and I wanted something special as this was the start of a 2 week 40th birthday holiday for my husband. not a great start! so we were late leaving ramsbury because of this. 2nd issue, the driver missed the turning for the M25 so had to go another 8-10 miles up and back down the motorway to turn back and get off the right junction, we were really late now! On the way home at gatwick we waited at the coach area where we were instructed to wait, no marshall to release the coach. I must also say when a lady from the office rang me the week before to confirm the booking i asked if i could have a number in case of emergency. she gave me an office number which wasn't answered after trying several times (this was at 7am), my husband kept on trying and finally spoke to someone (30 minutes after waiting with very tired children), she mentioned nothing about the marshall. the bus eventually turned up and to my shock it was the 19 seater luxury mini bus which i'd originally ordered (i thought you said you couldn't fit all our luggage in!), so i was extremely worried that that might be the case, but as i thought it did fit in. "We pride ourselves in providing exceptional levels of service, from the initial booking stage all the way through to the day of travel". this is what you quote on your email to me when asking for feedback. You haven't given me exceptional levels of service at all, a real disaster from beginning to end. I shall not be using you again for any airport trips and certainly wont be recommending you to anyone else."
Would they recommend: No
Operator replied on 8th August 2016, 8:51am:
"Hi, thank you for your review, although I am sorry you haven't experienced the service you would expect. If I could please answer all of your points in turn.
With regards to the size of coach we sent, I am unsure why the driver told you this was to do with the luggage, it was actually because the air-conditioning system was faulty one of our coaches so we sent this coach to make the journey more comfortable for you. I apologise that all we had available was a larger coach although I would have expected this to be able to get to your pick up as it is next to a fire station so the cars must have been particularly badly parked on this day.
I apologise that the driver missed the turning onto the M25.
Unfortunately at airports our coaches are not allowed to leave the coach park to pick passengers up until they are instructed to do so by the coach parking marshalls. Whilst we realise this can be frustrating for passengers who have had long flights it is completely out of our control. Our office is manned from 0700 every day and if the office isn't open there is a message containing a phone number for people to phone outside of these hours so I will investigate why this system didn't work on this occasion.
I can only apologise that the level of service we provided wasn't as you expected and can only hope that you will give us the chance to rectify this if you wish to book any coaches in the future.."
Greening, Sn33nd
(1/5)
More than a year ago
"Tried to postpone downtown Abby trip due to urgent hospital admission , was told about no refund policy which whilst I understand. Was explained in a brusque and unsympathetic way , having been a regular customer for many years I will not be using you in future"
Would they recommend: No
Operator replied on 8th August 2016, 8:55am:
"My apologies, no need for this at all and I will be investigating and taking action.
My apologies again."
annoymous, swindon
(1/5)
More than a year ago
"Rihine ablaze not worth going to see fireworks seen good display in swindon.Driver paul was fantastic coach was kept to a very high standard just a shame about the boat trip."
Would they recommend: Yes
mr l lock, swindon
(1/5)
More than a year ago
"the driver was rude and was only looking after his self on are break to cambridge and what he has said on trip advisor he should be a shamed of his self ?"
Would they recommend: No
