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Barnes Coaches

Established in 1920

Average rating:


(4.90 out of 5 from 1136 reviews)

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Customer Reviews

Average rating:


(4.90 out of 5 from 1136 reviews)

Showing reviews 1 to 10 of 1136

(5/5)

Today

"Went to Newbury Races to see Tom Jones. Driver Jason was great fun and very professional. Very good driver. Coach extremely clean and comfortable. Thank you Barnes for a great service."

Would they recommend: Yes

(5/5)

3 days ago

"We are a returning customer because we have been so impressed in the past. Unfortunately our coach was caught up in traffic due to an accident closing the motorway. Obviously this was not Barnes fault, but they were incredibly apologetic, kept constant contact with us and organised replacement coaches to reach us in case the motorway was closed for a while. Friendly staff, clean coaches and great communication/booking system."

Would they recommend: Yes

(3/5)

4 days ago

"The driver arrived on time. We made the journey in excellent time. We had a scenic journey through London along the river. Drop off and pick up points explained. And although it was busy with other coaches, pickup was made in good time at 5.15pm It was evening rush hour and extremely busy. With pedestrians and traffic. Our driver and a taxi driver were driving side by side both determined to get to the single lane ahead first and our driver became agitated when the taxi driver won. He began to tailgate the taxi, and had to stop suddenly when the taxi driver dangerously put on his brakes for no reason... there was no close traffic ahead of him....in an obvious road rage incident. Both taxi driver and our coach driver gesticulated angrily at each other. There was 56 elderly people on board and if they hadn't had seat belts on, there could have been injuries. Our driver then overtook the taxi and side swiped him with the coach. Although no contact was made, and coach and taxi went different ways at the next junction. But thereafter until we were well out of London our driver drove aggressively.. There were a couple of complaints from other passengers after the journey. His appearance was clean and tidy ,as was the coach. He was polite and helpful. Did a couple of extra stops in Swindon to let out passengers I have always used your coaches and this is the first time I have left an adverse review. I would make a point of refusing to accept this driver again. He let his anger cloud any judgement of his responsibility to take care of his passengers."

Would they recommend: Yes

Operator replied on 19th July 2019, 10:14am:
"Thank you for your review. Road safety is our number one priority and I will certainly be seeing the driver concerned regarding this incident. I will also be reviewing the dashcam footage of the event as this is certainly behaviour we expect from or drivers or tolerate. If you have any further concerns, please don't hesitate to contact me. Luke Barnes"


(5/5)

4 days ago

"The mini bus arrived on time and we had a very smooth journey. The Driver was smartly dressed and was most helpful. The coach was prefectly clean and comfortable. A very pleasant day out at Stowe in Buckinghamshire."

Would they recommend: Yes

(5/5)

4 days ago

"Our latest coach trip went very well. The driver was smart and helpful, as we;ve come to expect from Barnes. The coach was clean and comfortable, even on a hot day."

Would they recommend: Yes

(5/5)

5 days ago

"16/7/2019 I was on a Barnes coach trip for a work Road Show. The driver's there and back were friendly and personable and both got us to and from the venues safely. The coach was clean and tidy. Thank you to both!"

Would they recommend: Yes

(5/5)

5 days ago

"I organised a trip to Weymouth for our visually impaired members on the 10th July and chose Barnes as there reviews were good.The coach arrived on time and the driver was smart and friendly.A lot of our members are old and cant manage stairs very well but the coach was very low to the ground for them to get on the first step easily.The driver got us to Weymouth in good time whilst also being a very safe driver.After we got to our restaurant everybody was talking about how comfortable,clean and great the coach was as had aircon too.Best coach we have ever had for a trip and best experience.Lots of happy people.Have nothing but praise for this company and will be hiring them next year for all our trips.Thankyou Barnes."

Would they recommend: Yes

(5/5)

1 week ago

"We took a group of 35 A Level students to Pembrokeshire for a residential trip. The journey went really smoothly and on time. Both drivers were very friendly and professional, and the vehicle was clean and comfortable. Thank you!"

Would they recommend: Yes

(5/5)

1 week ago

"We took a trip to Longleat safari park on Saturday 13th July with our Brownie Unit in Swindon. Our driver was Ian and stayed with us for the whole day. My whole experience with Barnes coaches has been amazing. Right from the very start of making the phone call to ask for a quote, the office staff were kind and respectful to our request and gave us a very good price for our trip. On the day our driver Ian showed the same courtesy to the whole team, he listened to our requests and behaved in a very professional manner towards both the adults and the Brownies. He is a credit to your team at Barnes and helped to make the whole day at Longleat such an amazing experience for everyone. The coach exceeded our expectations with plenty of room and comfortable for everyone. We will certainly be using Barnes again and wouldn't hesitate in recommending your company to others."

Would they recommend: Yes

(5/5)

1 week ago

"With well over a hundred excited people ranging from several babies only weeks old to those 80+ off to the seaside, Barnes made this a superb day out. Drivers were fantastic, engaging, polite and informed. Coaches were comfortable, clean and kept us cool on a warm day. Will definitely use again."

Would they recommend: Yes

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3 Church View Close
Shirland
Derbyshire, DE55 6BZ
United Kingdom

Company Registered in England No: 8883045
VAT Registration No: 184097777

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