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Marshalls of Sutton on Trent

Established in 1900

Average rating:


(4.87 out of 5 from 234 reviews)

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Customer Reviews

Average rating:


(4.87 out of 5 from 4 reviews)

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Showing reviews 1 to 4 of 4

(3/5)

More than a year ago

"Hi, this is a question rather than a review but it seemed the best way of contacting you. I commute between Newark and Nottingham every day and usually use the train or car. Both options have their own problems from time to time so I thought I'd try the 90/90A service for a few days instead. The good points first: it was reliable, the drivers were friendly, the cost was a little less than the train and the bus was clean (though very basic inside compared to most modern buses these days).. However...I'm now reverting back to the train/car I'm afraid as the journey time is just too long, it's averaged over an hour for each of my journeys when the equivalent driving time (taking account of the time of day and traffic conditions) would be about 40 mins and the train about 25/30. So, my question: I note you run a express service once a day to presumably cater for people going into Nottingham for the evening, so can I ask why do you don't do the same for commuters? If you just had one service leaving Newark about 7/7.30 in the morning and a return around 5.30/6pm that cut out the villages stops then I for one would use it and I'm pretty certain a lot of other train users would switch too. You obviously already recognise the need for an 'express' service by offering one so why not put it on when most people would want it? Thanks for reading this and I look forward to seeing a speedier service one day!"

Would they recommend: Yes

Driver: Ross

Operator replied on 7th January 2019, 12:50pm:
"Thank you for taking the time to contact us. I have passed on your comments to our service team"


(3/5)

More than a year ago

"Day trip to Donna Nook on 1 November. I just wanted to give some feedback about the trip. Positive: bus driver Lesley. Friendly, smart, helpful lady. She could not have tried harder to make the day a success. Negatives: no toilet on the coach, no toilet when we got to Donna Nook Too many pick up points in central Lincoln going round the busiest roads at rush hour time picking up one or two people at a time. Pick up points need reducing and changing to outside the city centre. For one hour at Donna Nook and 1 and three quarter hours at Horncastle I spent a total of 7 hours on the coach. More than half the people on the trip believed they were going to Louth in the afternoon but we went to Horncastle as there was a market. There were 3 stalls in the market place which were packing up when we got there. I believe with some better organisation and communication this could have been a better day out."

Would they recommend: Yes

Operator replied on 12th November 2018, 9:07am:
"Thank you for your review of our day trip to Donna Nook. To address each point. We do not indicate that the coach will be fitted with a wc, and for a journey from Lincoln to Donna Nook, we did not consider a requirement. Toilet facilities at Donna Nook are advertised as being on site, we have taken this up with them. Pick up points... Our day trips have always served the advertised pick up points, which locations do you suggest removing? We do appreciate there are sometimes delays, but without the "one or two " at each point, these trips would not operate. After printing it was noted that Louth market was not open on the day of travel, therefore an alternative was put in place as we are able to do, please see terms and conditions in brochure. The alternative was to cancel the complete trip. The change was communicated via all of our usual media channels."


(3/5)

More than a year ago

"I catch a Marshalls bus every day to get to my school but often the bus is late which causes me to be late too. This is very inconvenient for me because it leads to me missing out on lessons. When the bus arrives on time, the bus drivers are always friendly and good mannered which makes it a pleasant ride for all of the passengers."

Would they recommend: Yes

(3/5)

More than a year ago

"The outward journey was flawless. However, on the return journey I noticed that the driver was dropping people off virtually door-to-door. This added about an hour onto my return journey time since we arrived back in Lincoln and I could have been saved this time if everyone had been dropped off back at their departure point. Your competition insists upon this and it will therefore be them who I would recommend to others before you. On another note, although pleasant, the driver had scruffy hair and would have looked far more professional with a haircut."

Would they recommend: No

Driver: Jacob

Operator replied on 22nd September 2016, 2:55pm:
"Thank you for your feedback following your day trip with us. The door to door service is something that sets us apart from our competition that will drop you in the middle of Lincoln and then let you struggle to get home and is very much appreciated by the vast majority of our customers. We are pleased you found the driver to be pleasant despite his "scruffy" hair which does go to show looks can be deceptive"


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Company Information

3 Church View Close
Shirland
Derbyshire, DE55 6BZ
United Kingdom

Company Registered in England No: 12066038
VAT Registration No: 184097777

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