Asa Travel Ltd
Established in 2014
Average rating:
(4.61 out of 5 from 49 reviews)
Company Vehicles
About
We are family run business started 2014 we cover every UK city Airports Beaches and theme parks.Asa can provide from standard to executive minibuses and coaches for all your needs. Day trips Night outs and Hen nights.
Operator Licence
Asa Travel Ltd currently holds a Restricted licence.
Licence Number: PD1135593
Location
Customer Reviews
Showing reviews 1 to 3 of 3
Customer, West Midlands
(1/5)
3 months ago
"Minibus turned up and was dirty, wasn't anywhere to put carry on cases although we informed them that there would be 10 cases. Luckily there was 3 spare seats to put them on. No charger points as advised. Seatbelts didn't all work and those that did would not retract and you kept getting pinned back, don't know how it passed MOT/safety test. Funny sound from underneath and minibus, was swaying all over the motorway lanes. Driver was erratic! He undertook in between a lorry and an artic so close we thought we were going to get squashed in between them & the artic had to swerve, we all shouted at that point to stop undertaking. He also kept messing with his phone. He seemed in a hurry on our return and even asked if we wanted to leave early, which we didn't. Worst journey to London from West Midlands and grateful to be alive."
Would they recommend: No
Operator replied on 8th February 2024, 12:13pm:
"We take a feedback seriously and have thoroughly investigated the matter with our driver. He has adamantly denied the allegations made against him and assured us that the bus was in impeccable condition, both inside and out. Our team diligently ensures that each vehicle is meticulously inspected before departing from our depot, including checking the cleanliness and functionality of all amenities.
In order for us to further address your concerns, we kindly request any evidence you may have, such as photos or videos, to support your claims. Additionally, regarding the seat belts, we can confirm that they are new and regularly inspected as this is required by law to ensure they are in proper working condition. While seat belts may occasionally become twisted due to passenger use, they can be easily rectified.
Furthermore, our driver informs us that he did offer the option for passengers to contact him should they wish to depart early and did not force you to leave early. Our buses are equipped with sufficient storage space, including a boot and space behind the seats so this shouldn't have been an issue for a one day stay.
Regarding the driving style, our driver has been a valued member of our team for the past three years and has consistently received positive feedback. While we understand your concerns, without evidence to support your claims, we cannot substantiate the allegations against him.
Please know that we are committed to providing a safe and comfortable journey for all our passengers, and we appreciate your feedback as it helps us improve our services. Should you have any further concerns or evidence to share, please do not hesitate to contact us."
Customer, London
(1/5)
3 months ago
"Terrible, unfortunately. Our driver was exactly one hour late because he didn't know how to navigate London properly. Because of that added time trying to navigate, he went over 4.5 hour limit. This made us lose our next appointment (costly to replace tickets)."
Would they recommend: No
David Roberts, Birmingham
(1/5)
More than a year ago
"If I could leave no stars i would . They cancelled the trip a week before we was due to go by email I think if I did not email them they would of not even told us . They do not pick up the phone when you try to ring them worse customer service ever . I recommend if you thinking of using asa travel then don't They will only let you down . Luckily we sorted other arrangements to get to and from are destination and had a fantastic hen party . No thanks to this company"
Would they recommend: No
