Asa Travel Ltd

"We booked ASA for an airport transfer to and from Heathrow for 10 people including luggage. They state they provide luxury travel, however this tuned out to be far from the truth. The bus had seen better days and most of the seat belts don't work. The driver arrived late for the pick up and had no means of storing the cases other than fitting them in and around us on the bus. We ended up trying stop them sliding around and falling off the seats one nearly hitting the driver on the head! We also got lost around Heathrow and with the delays arrived much later than planned missing out on an airport lounge we had booked, which cost us money. I messaged the owner about the issue with the luggage while on holiday and received a response saying I could hire a trailer for an extra cost if I wished. I did not request this but merely pointed out the issues on the in the first trip. Despite having the flight details they did not check the arrival time which had been brought forward by 1hr so we had to wait at the airport car park for an hour for the driver to arrive on our return. This time he had a trailer but informed me that he expected payment for this. I told the driver I had not agreed to pay extra as mentioned above. The driver then informed me that he had to make a stop for 30min as he was over his hours and that when he stopped would speak to his boss. We pulled in to a service station and he made the call only to inform us that he would not take us any further unless we paid the additional money for the trailer and that he should not have allowed us on the bus until we paid! He gave me the number of the owner to speak directly to him but he didn't answer the call. We had already been travelling for nearly 24hrs and reluctantly paid the money in order to get home. This is totally unprofessional and modern highway robbery. Hopefully this gives you an indication of the type of people running the business. I would go further than not recommending I would say avoid at all costs."

Would they recommend: No

"Our driver Emlyn was great and the van was clean. All the arrangements worked perfectly including asking the driver to come earlier than planned for the pick up"

Would they recommend: Yes

"I booked a coach for 25 people with ASA travel via a coach hire comparison website. This was booked, confirmed and paid for (£800), back in January. I had confirmation a few days before the trip confirming my driver and his details. The coach was booked for 9am, but failed to show up. ASA ignored all calls, I called the coach hire comparison to which they advised it has been cancelled. There was zero communication from either party with this information. Instead we had to book 4 £200 Ubers to take us to ascot. Completely unreliable service avoid at all costs!!!!!! I am still awaiting a reply from an email I have sent. The audacity to send me an email asking me to leave them a review from my trip with them?!?! AWFUL."

Would they recommend: No

"We had hired a mini bus. Bus was very clean and arrived at agreed time. Driver was very professional. Really impressed with the service and would highly recommend ASA travel."

Would they recommend: Yes

"The driver was fantastic, he was professional at all times, he was punctual and very respectful when i did not feel well so stopped so i could get some air. 5star review"

Would they recommend: Yes

"Booking through ASA was a terrible experience and I highly advise that no one uses them! The manager is unprofessional and disrespectful to his customers. I made an official complaint but he has refused to acknowledge this so I will be taking this further with external companies. To summarise my experience: the coach was 36 minutes late. When I rang to find out where it was, I was told he had to send his driver on a late night pick up and that driver needed 9 hours rest between trips. When I explained that that was not my problem and if he couldn't accommodate the time we'd asked for then we should of told us, he told me I was rude and put the phone down on me. The coach driver then rang me to say he'd arrived, to which we found out he was at the wrong address. This was no fault of the drivers but the lack of communication from ASA. In addition, the vehicle we booked had air con labelled as a feature, which was important to us as we were travelling with a heavily pregnant woman on a hot day. The air con was not working when we boarded. I informed the manager by text, who told me that I had no booked a mini bus with air con, which I did. He then texted and said that if I was unhappy he'd tell his driver to leave us (we were at the horse racing) and we could find other means to get back. The following day I asked for information surrounding the complaints procedure, the managers response was to accuse us of drinking alcohol and making a mess on the bus, which was categorically untrue. He then implied that I had no right to raise my concerns with him. I originally booked this through a coach comparison company and sent the complaint through them. Unfortunately, they do not accept complaints unless the coach was a no show. However, they were extremely supportive of my upset surrounding the unprofessional behaviours I'd experienced through ASA, and due to the nature of my complaint, which included all text messaging evidence from the manager, they were kind enough to try and be the 'middle man' and encouraged ASA to respond to the complaint. ASA refused to acknowledge or respond. I hope this coach comparison site reviews their decision to continue working with this company. One positive was that the driver was fantastic and was supportive, accommodating and kind when I'd explained the difficulties we were experiencing with the manager. It became apparent that the driver was not an employee of ASA but an out sourced driver, who we will use again, but ASA is a company we will forever avoid and highly suggest to others to do the same. As per other complaints/poor reviews I have seen since, I assume the manager will respond to this review calling me a liar. This will only strengthen my already horrendous experience with this company."

Would they recommend: No

"Fantastic service."

Would they recommend: Yes

"Nice smooth journey the bus was very clean and the driver was sound"

Would they recommend: Yes

"The journey was perfect, both times there and back the driver arrived slightly early so we had time to load the vehicle. Extremely friendly and had a laugh with us. Vehicle was clean, spacious and even had a table with cup holders which was massively convenient. Would 100% recommend and use again"

Would they recommend: Yes

"Great service. On time and was very helpful. Barry (driver) was great and would recommend and use them again"

Would they recommend: Yes