Showing reviews 1 to 1 of 1
5 months ago
"The driver was over 45 minutes late. Was told it was a 22 seater coach but only housed 20. No apology or anything about lateness ruined the event"
Would they recommend: No
Operator replied on 6th April 2019, 11:58am:
"Hi Craig, Sorry if Knightliner Executive Travel didn't meet your standards. The driver was late which is unacceptable but it was reasons beyond our control. The online form you filled in you wrote that a vehicle was needed for 20 people. You were messaged the day before if there were any luggage requirements to which you said yes. The vehicle has no boot so 2 seats were removed to provide space for the sports bags. For future reference, when you book a vehicle with any company you must communicate if there will be any changes in passenger numbers as we have the perogitive to put a smaller vehicle on to fit the passengers numbers originally quoted for. The driver did communicate with you in advance when he had realised the delays would affect the pickup time. He also has told me that he apologized to one of the team coaches when unloading the luggage."
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3 Church View Close
Derbyshire, DE55 6BZ
Company Registered in England No: 8883045
VAT Registration No: 184097777