Showing reviews 1 to 1 of 1
More than a year ago
"The vehicle was clean and comfortable, the driver was helpful but appearance was not very smart. The coach turned up early on outward journey, however on the return journey the driver was late, leaving us standing in the cold, and then he could not complete the drop offs because he had run out of time on the tachometer, leaving my husband to complete the drop offs. This was completely unacceptable."
Would they recommend: No
Operator replied on 10th November 2017, 7:21pm:
"Not surprised by this feedback. Clients advised driver on pick up of revised collection time (brought forward without notification from 18.00 hrs to 14.20 hrs) and flight number which was incorrect, luckily driver overheard destination. Office managed to reschedule other bookings to ensure that clients still would be collected on day, when monitoring the flight it was established that flight only departed resort at 14.20 hrs due to land at Gatwick at 18.00 hrs. On arrival at Gatwick driver needed to take 45 minute break to be able to complete the return run (6 drop offs), unfortunately flight arrived early, baggage on belt 17.47 hrs. Client demanded during a phone conversation with the office to be picked immediately, when the duty manager tried to explain the situation, client kept on interrupting and hung up, Office forewarned driver that client was ready to be collect and was irate. Driver interrupted his required break of 45 minutes and advised clients that he would need to take another 15 minutes at one of the drop offs (6 drop offs in total). At third drop off all passengers disembarked, grabbed their luggage and left. Driver phoned office to advise how he should proceed as clients did not speak to him."
3 Church View Close
Derbyshire, DE55 6BZ
Company Registered in England No: 12066038
VAT Registration No: 184097777