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SPARROWAPP LTD

Established in 2018

Average rating:


(4.47 out of 5 from 97 reviews)

Read Reviews

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Customer Reviews

Average rating:


(4.47 out of 5 from 97 reviews)

Showing reviews 1 to 10 of 97

(1/5)

5 days ago

"Did not pick us up as arranged, text to say he had crashed the bus the day before and had broken his leg. Cost me an extra £200 to get 14 of us home! Promised us a refund and to return 2 child seats but now will not return my calls or text messages. Do not book this firm. I dont think I'm the only one this has happened to!"

Would they recommend: No

(5/5)

5 days ago

Verified Review

"We have just finished a work tour around Birmingham with Sparrowtravel. I cannot speak highly enough of this company. The minibus was clean and very comfortable. Exactly what we wanted. But I have to say the absolute making of our trip was Liam our driver. Wow! He could not do enough for us . Due to our schedule there were several timetable changes made throughout the week and Liam adapted to our schedule without a word of complaint and I’m sure he was probably working above and beyond what was originally arranged. He helped us out with lots of local knowledge and his happy helpful demeanour quite simply has to be commended. I very rarely leave reviews but I really felt the need to do so on this occasion. Thank you Liam! We will be in touch next time we are in town!"

Would they recommend: Yes

Driver: liam

(1/5)

2 weeks ago

"only gave one star because i had to , shocking company still waiting on a refund after driver failed to show up , have today started legal action after giving Dean too many chances to pay , My advice seek alternative company these are just too risky unless you can afford to loose your money , or just opt to pay on the day at least you stand half a chance then ,"

Would they recommend: No

(1/5)

3 weeks ago

"Hate giving bad reviews but unfortunately this company really deserves it - would have given 0 stars if possible. I am from a group booking who prepaid for a minibus to London that never arrived. We had to chase to find out what was going on and ended up making our own way to London and back with additional cost and stress. To make matters worse we have still not been refunded the £350 we are owed over a month later despite numerous phone calls and promises that it would be paid. Based on our experience this company cannot be trusted and should be avoided at all costs."

Would they recommend: No

(5/5)

3 weeks ago

Verified Review

"After giving us the best competitive quote we used Sparrowapp Ltd and would thoroughly recommend them. After a mix up, our end l might add, he went out of his way to collect 30 of us earlier than we originally requested from the airport .....nothing was too much trouble and they were very helpful"

Would they recommend: Yes

Driver: liam

(1/5)

4 weeks ago

"DO NOT use this company! They did NOT turn up to take a group of us (7 children & 6 adults) to a London workshop on the 1st September. Booked and paid for in advance. Causing distraught children and totally stressed out adults. We are STILL awaiting a refund, after several promises of "the money is on the way". Totally untrustworthy and unprofessional. VERY UNHAPPY."

Would they recommend: No

(1/5)

1 month ago

"Still waiting for refund, the manager dean keeps hanging up on us. Driver didn’t turn up and when he finally answered he said the bus had broken down but he hadn’t thought to call us. Where he said he had broken down there was no bus and no driver. 13 kids and adults left In the lurch."

Would they recommend: No

(1/5)

1 month ago

"The service we have experienced from Sparrow Travel recently is absolutely appalling and I urge you to not book so that you can avoid being let down and ripped off. How Sparrow Travel have the moral conscience to take £350 off 6 women and 7 children for a booking made in good faith via a broker and then not turn up is beyond me. Shame on you. Minibus booked to take a party of 13 to a dance workshop in London on 1st September. 6 very excited children - 2 of whom were celebrating birthdays as part of this outing. Communication to confirm the booking was done via phone on 31st August and all confirmed as ok. 6:45am 1st September no show from the driver. 6:50am we call the ask where the driver is and he reports he has a puncture and is waiting for the AA at the local service station. We confirm we will make our way to the service station to save him time - he is not happy with this plan of action. 7:15am arrive at service station and there is no sign of Bus or Driver and we can now not get him to answer our calls. Phone calls made to Dean between 6:45 and 7:45 - no answer. We make our own way to London to ensure we can get to the dance studios for the start time. More money paid out on petrol and parking in central London. Text message received off Dean (badly misspelled) informing us he will be investigating what has happened. No further comms received. Despite constant chasing from our party and the broker Dean has not refunded the £350 as he promised the broker he would do. He has now blocked our calls. Not reliable, no conscience and basically a great big scam. Avoid at all cost!"

Would they recommend: No

(1/5)

1 month ago

""Prepaid for a minibuss to take 6 adults and 7 children to London. No minibus arrived and when i called driver said he was broken down. Made arrangements to meet him at the services he said he was att but driver became very agitated and said we should not go there. We arrived at services 15 minutes later and no minibus was present. All efforts to contact Dean Tranter we made yet he will not return any calls and still has our £350 which we were informed by the broker would be refunded. Appalling service. Please refund the money you righly owe.""

Would they recommend: No

(5/5)

1 month ago

"Prepaid for a minibuss to take 6 adults and 7 children to London. No minibus arrived and when i called driver said he was broken down. Made arrangements to meet him at the services he said he was att but driver became very agitated and said we should not go there. We arrived at services 15 minutes later and no minibus was present. All efforts to contact Dean Tranter we made yet he will not return any calls and still has our £350 which we were informed by the broker would be refunded. Appalling service. Please refund the money you righly owe."

Would they recommend: No

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Company Information

3 Church View Close
Shirland
Derbyshire, DE55 6BZ
United Kingdom

Company Registered in England No: 12066038
VAT Registration No: 184097777

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