Marshalls of Sutton on Trent
Established in 1989
Average rating:
(4.90 out of 5 from 317 reviews)
Company Vehicles
34 seat Standard Coach
49 seat Executive Coach
53 seat Executive Coach
53 seat Executive Coach
53 seat Standard Coach
About
Established in 1989, we are now recognised as one of the leading coach and bus operators in the East Midlands.
We have held the prestigious CoachMarque accreditation since 2009. This is a select group of around 50 operators in the UK who subscribe to regular audits to ensure compliance and quality.
In early 2018, after completing our audit with a 100% pass, we are proud to have been accepted as a member of The Guild of British Coach Operators. This means further assurances of quality and safety for our customers.
Located on the Nottinghamshire and Lincolnshire border, next to the A1, we have excellent road links to all parts of the UK.
We specialise in Private Hire, School Trips, Day Excursions within our local area, the UK and Europe. Please contact us to arrange a quotation or for advice on excursions.
All of our vehicles are maintained to the highest standards by our qualified engineers on site, who hold the highest OCRS score with DVSA. All front line coaches are LEZ (Low Emission Zone) compliant for entry into London and other major European cities. Coaches also have air conditioning for your comfort. Executive coaches have a host of other luxury features for your added journeying pleasure.
We have coaches from 25 to 53 seats and double deck buses with 82 seats – all with seatbelts. All buses and coaches are cleaned and serviced regularly to a high standard to ensure your comfort and safety.
Operator Licence
Marshalls of Sutton on Trent currently holds a International licence.
Location
Customer Reviews
Showing reviews 1 to 4 of 4
Customer, Newark
(3/5)
More than a year ago
"Hi, this is a question rather than a review but it seemed the best way of contacting you. I commute between Newark and Nottingham every day and usually use the train or car. Both options have their own problems from time to time so I thought I'd try the 90/90A service for a few days instead. The good points first: it was reliable, the drivers were friendly, the cost was a little less than the train and the bus was clean (though very basic inside compared to most modern buses these days).. However...I'm now reverting back to the train/car I'm afraid as the journey time is just too long, it's averaged over an hour for each of my journeys when the equivalent driving time (taking account of the time of day and traffic conditions) would be about 40 mins and the train about 25/30. So, my question: I note you run a express service once a day to presumably cater for people going into Nottingham for the evening, so can I ask why do you don't do the same for commuters? If you just had one service leaving Newark about 7/7.30 in the morning and a return around 5.30/6pm that cut out the villages stops then I for one would use it and I'm pretty certain a lot of other train users would switch too. You obviously already recognise the need for an 'express' service by offering one so why not put it on when most people would want it? Thanks for reading this and I look forward to seeing a speedier service one day!"
Would they recommend: Yes
Operator replied on 7th January 2019, 12:50pm:
"Thank you for taking the time to contact us. I have passed on your comments to our service team"
Roberta Rawson, Sutton on Trent
(3/5)
More than a year ago
"Day trip to Donna Nook on 1 November. I just wanted to give some feedback about the trip. Positive: bus driver Lesley. Friendly, smart, helpful lady. She could not have tried harder to make the day a success. Negatives: no toilet on the coach, no toilet when we got to Donna Nook Too many pick up points in central Lincoln going round the busiest roads at rush hour time picking up one or two people at a time. Pick up points need reducing and changing to outside the city centre. For one hour at Donna Nook and 1 and three quarter hours at Horncastle I spent a total of 7 hours on the coach. More than half the people on the trip believed they were going to Louth in the afternoon but we went to Horncastle as there was a market. There were 3 stalls in the market place which were packing up when we got there. I believe with some better organisation and communication this could have been a better day out."
Would they recommend: Yes
Operator replied on 12th November 2018, 9:07am:
"Thank you for your review of our day trip to Donna Nook. To address each point.
We do not indicate that the coach will be fitted with a wc, and for a journey from Lincoln to Donna Nook, we did not consider a requirement. Toilet facilities at Donna Nook are advertised as being on site, we have taken this up with them.
Pick up points... Our day trips have always served the advertised pick up points, which locations do you suggest removing? We do appreciate there are sometimes delays, but without the "one or two " at each point, these trips would not operate.
After printing it was noted that Louth market was not open on the day of travel, therefore an alternative was put in place as we are able to do, please see terms and conditions in brochure. The alternative was to cancel the complete trip. The change was communicated via all of our usual media channels."
Customer, Newark
(3/5)
More than a year ago
"I catch a Marshalls bus every day to get to my school but often the bus is late which causes me to be late too. This is very inconvenient for me because it leads to me missing out on lessons. When the bus arrives on time, the bus drivers are always friendly and good mannered which makes it a pleasant ride for all of the passengers."
Would they recommend: Yes
Customer, Lincoln
(3/5)
More than a year ago
"The outward journey was flawless. However, on the return journey I noticed that the driver was dropping people off virtually door-to-door. This added about an hour onto my return journey time since we arrived back in Lincoln and I could have been saved this time if everyone had been dropped off back at their departure point. Your competition insists upon this and it will therefore be them who I would recommend to others before you. On another note, although pleasant, the driver had scruffy hair and would have looked far more professional with a haircut."
Would they recommend: No
Operator replied on 22nd September 2016, 2:55pm:
"Thank you for your feedback following your day trip with us. The door to door service is something that sets us apart from our competition that will drop you in the middle of Lincoln and then let you struggle to get home and is very much appreciated by the vast majority of our customers. We are pleased you found the driver to be pleasant despite his "scruffy" hair which does go to show looks can be deceptive"
