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Marshalls of Sutton on Trent

Established in 1900

Average rating:


(4.84 out of 5 from 163 reviews)

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Customer Reviews

Average rating:


(4.84 out of 5 from 163 reviews)

Showing reviews 1 to 10 of 163

Customer, Lincoln

(5/5)

4 days ago

"The journey was excellent. All planned stops were undertaken and instructions passed on to the driver. The driver was very knowledgeable about the route and stops and everything communicated effectively. The coach dropped us off safely at the destination and was there when we returned, as he said it would be. Coach was immaculately clean, very comfortable and great looking, but the only downside was that the toilet was out of order. Thank you"

Would they recommend: Yes

Operator replied on 13th February 2019, 10:05am:
"Thank you for this review and subsequant communication regarding the toilet issue. We hope to see you again soon"


Jan douglas, Rotherham

(5/5)

2 weeks ago

"We had a fabulous journey the coach was warm and clean mick the driver went above and beyond my expectations although the weather on the journey home was abominable we felt very safe with micks driving hoping he’s driving us on our trip to the Isle of Man in March think he deserves employee of the week"

Would they recommend: Yes

Jeanne Mann, Sheffield

(5/5)

2 weeks ago

"Travelled to Hayling Island 28 January to 1 February on one of your coaches on a GB Tours holiday to Warner's Lakeside and my husband and I were delighted with the journeys and the trips we went on. The driver Mick was excellent, friendly and helpful. The coach was really comfortable and clean"

Would they recommend: Yes

Marie McCormack, Doubletre chester

(5/5)

3 weeks ago

"Jounrey was fine but the driver was even better - Lesley we loved you"

Would they recommend: Yes

Customer, Newark

(3/5)

1 month ago

"Hi, this is a question rather than a review but it seemed the best way of contacting you. I commute between Newark and Nottingham every day and usually use the train or car. Both options have their own problems from time to time so I thought I'd try the 90/90A service for a few days instead. The good points first: it was reliable, the drivers were friendly, the cost was a little less than the train and the bus was clean (though very basic inside compared to most modern buses these days).. However...I'm now reverting back to the train/car I'm afraid as the journey time is just too long, it's averaged over an hour for each of my journeys when the equivalent driving time (taking account of the time of day and traffic conditions) would be about 40 mins and the train about 25/30. So, my question: I note you run a express service once a day to presumably cater for people going into Nottingham for the evening, so can I ask why do you don't do the same for commuters? If you just had one service leaving Newark about 7/7.30 in the morning and a return around 5.30/6pm that cut out the villages stops then I for one would use it and I'm pretty certain a lot of other train users would switch too. You obviously already recognise the need for an 'express' service by offering one so why not put it on when most people would want it? Thanks for reading this and I look forward to seeing a speedier service one day!"

Would they recommend: Yes

Operator replied on 7th January 2019, 12:50pm:
"Thank you for taking the time to contact us. I have passed on your comments to our service team"


Katie, Mansfield

(5/5)

1 month ago

"Brilliant service all round. Lovely, helpful and happy driver !"

Would they recommend: Yes

Sandra Berrington, Newark

(5/5)

1 month ago

"I use the 90/90a service a couple of times a week and think it is one of the most reliable bus services I have ever used. The bus is almost always on time ( give or take a few minutes) the drivers are polite and friendly and the buses are clean. It is a long journey (which can’t be helped) but the cost and reliability means I greatly prefer it to the train. Well done and lee up the good work."

Would they recommend: Yes

Sarah Ellwood, Newark

(5/5)

2 months ago

"From start to finish the journey was superb. Coach cleanliness excellent. This journey was organised by my partner and I for a surprise family event, unknown location to our guests. Our driver Lesley was fantastic, well presented, pleasant, friendly and in on the secrecy, joining in to provide false clues as to where we were all going, to keep our guests guessing. Well done Marshall’s we could not fault the whole experience and would highly recommend you. Thank You. Sarah & Ian"

Would they recommend: Yes

Operator replied on 2nd January 2019, 7:44am:
"Thank you for taking the time to review your recent coach hire. We are pleased that all went well and the destination was able to be kept from your guests. Hopefully you will be able to travel with us again soon"


Customer, Newark

(1/5)

2 months ago

"The bus was late but that’s nothing new . There was elderly passengers on the bus and the driver was driving extremely fast cutting corners and being rude to passengers wanting to board the bus"

Would they recommend: No

Operator replied on 31st December 2018, 7:15am:
"Thank you for your review. Did you contact our office regarding this? I am sure there is a valid explanation as to why the vehicle was delayed. If you could provide times and a date for this and send them to kenneth@marshallscoaches.co.uk, in our service department, we can look into this and respond. We are sorry to see that you wouldnt recommend us, but we hope this hasnt stopped you travelling daily with us."


Customer, Nottingham

(5/5)

2 months ago

"The journey to and from Manchester Airport was very smooth, the drivers were early and ready to depart at the agreed times, the drivers were friendly and very profressional, the coaches were clean and warm, on the way back we travelled in a modern 25 seater mini coach it was very comfortable, clean and prestige. I would definitely recommend the company to others and I will be contacting Marshalls of Sutton on Trent again when I need similar transport in the future!"

Would they recommend: Yes

Operator replied on 31st December 2018, 7:16am:
"Thank you for taking time to review the recent coach hire you took with us. We are pleased all went well and look forward to you travelling with us in the future. Happy New Year"


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Company Information

3 Church View Close
Shirland
Derbyshire, DE55 6BZ
United Kingdom

Company Registered in England No: 8883045
VAT Registration No: 184097777

info@trustedtravelreviews.co.uk