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Marshalls of Sutton on Trent

Marshalls of Sutton on Trent

Marshalls of Sutton on Trent has an average score of 4.87 out of 5 from 153 reviews

Contact Name:
Simon Read

Telephone:
01636 821138

Email:
office@marshallscoaches.co.uk

Showing reviews 1 to 10 of 153

Customer, South Witham

(2/5)

12th November 2018, 9:28am

"We have recently moved to South Witham and my daughter travels to Walton Girls School via the 28 centre bus and the then X22 from Grantham Bus Station to the girls school, this journey works well up until the point she needs to catch the X22, which is late at least half the time, this is the only bus my daughter can get yet due to its lateness she is missing lessons. Have you any idea why this service is so unreliable?"

Would they recommend: No

Operator replied on 12th November 2018, 9:46am:
"Could you email details of this issue to kenneth@marshallscoaches.co.uk as we are unaware of any "very "late running but are aware of a minor delay"


Roberta Rawson, Sutton on Trent

(3/5)

10th November 2018, 12:29pm

"Day trip to Donna Nook on 1 November. I just wanted to give some feedback about the trip. Positive: bus driver Lesley. Friendly, smart, helpful lady. She could not have tried harder to make the day a success. Negatives: no toilet on the coach, no toilet when we got to Donna Nook Too many pick up points in central Lincoln going round the busiest roads at rush hour time picking up one or two people at a time. Pick up points need reducing and changing to outside the city centre. For one hour at Donna Nook and 1 and three quarter hours at Horncastle I spent a total of 7 hours on the coach. More than half the people on the trip believed they were going to Louth in the afternoon but we went to Horncastle as there was a market. There were 3 stalls in the market place which were packing up when we got there. I believe with some better organisation and communication this could have been a better day out."

Would they recommend: Yes

Operator replied on 12th November 2018, 9:07am:
"Thank you for your review of our day trip to Donna Nook. To address each point. We do not indicate that the coach will be fitted with a wc, and for a journey from Lincoln to Donna Nook, we did not consider a requirement. Toilet facilities at Donna Nook are advertised as being on site, we have taken this up with them. Pick up points... Our day trips have always served the advertised pick up points, which locations do you suggest removing? We do appreciate there are sometimes delays, but without the "one or two " at each point, these trips would not operate. After printing it was noted that Louth market was not open on the day of travel, therefore an alternative was put in place as we are able to do, please see terms and conditions in brochure. The alternative was to cancel the complete trip. The change was communicated via all of our usual media channels."


Geoff and Linda Hale, Bathley

(5/5)

5th November 2018, 8:23pm

"Thank you so much for your excellent service with the small coach on 19 November 2018. l needed transport for 30 people, collected from various stops in Newark and taken to Beeston in Nottingham for a restaurant meal and brought home again. You fulfilled our requirements with a very friendly and efficient, professional service."

Would they recommend: Yes

Janet & Susan Marsden, Wakefield

(5/5)

31st October 2018, 5:15pm

"My sister and I travelled to the Isle of Man last week with GB Tours. The coach was clean, comfortable and on time.W e were greeted by your driver Damian who was very smart and helpful to everyone. Although he had not been to the Isle of Man before, he researched the places we were due to visit and this helped to make the trips interesting. He had a very pleasant manner at all times and we thoroughly enjoyed travelling with him. He was a credit to your company."

Would they recommend: Yes

Customer, Sutton on trent

(1/5)

29th October 2018, 12:28pm

"The bus was very very late and I had to stand in the cold, not the first time. Bus driver swearing very loudly and very mardy. Very rude towards customers!!"

Would they recommend: No

Operator replied on 29th October 2018, 12:47pm:
"Sorry to hear about your experience whilst using our bus service. Could you please email office@marshallscoaches.co.uk with details of the date and time this occured. Thank you"


Laura Mcfarlane, Mansfield

(5/5)

15th October 2018, 10:18am

"The driver was very helpful, polite respectful. The vehicle was lovely clean, comfortable. We are very happy with service we got"

Would they recommend: Yes

Lucy Baxter at Perfectos, Bottesford

(5/5)

17th September 2018, 2:29pm

"Was left in a pickle as out usual coach hire company were unavailable, well i am glad they were. With Simons help I had to organise 2 x coaches with various pick ups for a corporate day. I was a pain, but nothing was too much trouble!! Thank you so much for everything! They also helped a little more as i left my phone in the toilet!! :) Now returned safe and sound. Thank you to the drivers and all of the team!!"

Would they recommend: Yes

Operator replied on 17th September 2018, 2:37pm:
"Thank you for your feedback Lucy. We are pleased all ran smoothly for you and we managed to locate your phone. We look forward to hearing from you in the future"


Customer, Retford

(5/5)

8th September 2018, 9:24pm

"Once again we have had a lovely day out on one of your coaches ,with sam at the helm and mervyn as courier you know you are going to be entertained from start to finish .the coach was very comfortable and spotlessly clean and we were especially grateful to sam for getting us home safe as the traffic was horrendous"

Would they recommend: Yes

Customer, Nottingham

(5/5)

6th August 2018, 4:12pm

"Bus arrived early and was very clean and comfortable. The Bus Driver, Brian, was great with the 21 children we had on board! Many thanks for the great day out Marshalls."

Would they recommend: Yes

pamela wroblewski, hucknall nottingham

(5/5)

31st July 2018, 5:25pm

"we had never been on a coach tour before i didny know if we would enjoy it.The journey was great.Sam the driver was brilliant,very helpful.The coach was spotless.and very comfortable.We went to the lake district ,hotel was nice,very clean.Would definatley go with you again.Hope all drivers are as nice.Thank you for everything,hope to receive more brochures from you."

Would they recommend: Yes

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