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Invergordon Bus Tours

Established in 2011

Average rating:


(4.87 out of 5 from 67 reviews)

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Customer Reviews

Average rating:


(4.87 out of 5 from 67 reviews)

Showing reviews 1 to 10 of 67

(5/5)

4 months ago

Verified Review

"Stumbled onto this group as we left our cruise ship for town. We were lucky as they were close to sold out. We took the trip to Inverness. What could have been just a bus ride turned into a history lesson/travelogue. On the return trip a songfest broke out as our tour guide Ali sang to us. An angelic voice she has, too! The whole trip was worth more than I paid for sure. Super clean bus and a friendly driver that did a great job. They are located the gate on the way to town but be early as things sell out. So worth it!"

Would they recommend: Yes

(5/5)

More than a year ago

Verified Review

"Everything was perfectly organised, just the Information about how to find the ticket Counter could be more detailled."

Would they recommend: Yes

Driver: Tour guide: Lorraine

(5/5)

More than a year ago

Verified Review

"We used Invergordon Bus Tours in September 2022 and were extremely happy with the level of service from received. The booking process was very easy online and were met at the cruise port and straight onto our coach for the day. The coach was clean and comfortable and both the driver and lady guide were very helpful and informative throughout the day. Thoroughly enjoyed our day exploring Invergordon and the Loch."

Would they recommend: Yes

Driver: Tour guide: Kate

(5/5)

More than a year ago

Verified Review

"Die Bustour von Invergordon nach Inverness hat super geklappt. Pünktlich, sauber, Fahrer und Guide waren sehr nett. Der Guide erzählte auf der Busfahrt einiges zur Region. Wir haben allerdings einiges nicht verstanden, aufgrund der schottischen Aussprache und des schnellen Redens, aber das war letztendlich nicht so tragisch."

Would they recommend: Yes

Driver: Tour guide: Woody

(5/5)

More than a year ago

Verified Review

"Trip was made to measure for cruis Line passengers. W've enjoyed a nice trip showing us the Scottish Highlands and were perfectly guided ."

Would they recommend: Yes

Driver: Tour guide: Lorraine

(5/5)

More than a year ago

Verified Review

"Easy prebooking and online payment via website. In Invergordon Port outside the port area is the stand where you get your tickets and any information you need. Short walk to the bus stop, Informatoin about Inverness given by the guide (english speaking only) on the bus. Drop-off and pick up within walking distance to the town centre. Safe driving, bus clean and in good "condition". Also recommended for day trips they also offer."

Would they recommend: Yes

Driver: Tour guide: Woody

(5/5)

More than a year ago

Verified Review

"Es war alles bestens, super!"

Would they recommend: Yes

Driver: Tour guide: Woody

(1/5)

More than a year ago

Verified Review

"Got Covid on ship and was made to stay on ship. Asked bus tour for refund and they refused to return my money. This bus company can go to #ell. What a cheap company need to go out of business. Do not book with these people."

Would they recommend: No

Driver: Tour guide: Woody

Operator replied on 28th November 2022, 2:41pm:
"If I may reply to your rather emotive review Robert. On the morning of your visit to the port of Invergordon, Scotland, UK back in September on your British Isles cruise, we waited at our meeting point counter located conveniently less than 10 minutes walking distance from the port's main cruise berth for you both to present yourselves to us timely to take up the 2 seats that you had reserved online on our website for our City Bus mini tour/service that was due to leave Invergordon at 0930. When your appearance with us had become overdue, I looked in the IBT e-mail account to see if you had written to us to explain your delay, but there was nothing. We delayed the departure of the tour vehicle to the point at which others already seated and ready to go may have become restless, we just had to depart without you both. All guests that reserve with us on the IBT website in advance of their visit to Invergordon are made aware of our 'Terms & conditions' page that explains our refund policy. A specific couple of paragraphs on this page informs all online buyers that if they don't present themselves timely for the scheduled departure of their tour, without previously attempting to inform ourselves reasonably, they forfeit their right to a refund of their payment. A considerable time after the City Bus tour vehicle had departed my partner informed me that you had spoken to her on our landline phone, explaining that you had been detained on the ship due to your contracting Covid-19 infection, and that you expected a refund in full of the money that you had paid us. She advised me of the conversation that you had both had, that included her advice to you that due to your having made no attempt to contact us before the 0930 City Bus departure time to inform us that you wouldn't be taking your seats, that you forfeited your claim for a refund. Another couple on your cruise that had also reserved seats on City Bus unfortunately found themselves in exactly the same predicament as yourselves, but they sent an e-mail to us 95 minutes in advance of the departure time informing us of their situation. They qualified for a refund in full, which they received without question. However, as an act of good faith, and even though it's not due to you, I have already refunded your payment of £39.90 GBP. You see we are not a 'cheap company', quite the contrary in fact. Cruise guests that have toured with us over more than 10 years hold our team in high regard. Perhaps as an act of reciprocal good faith you might reconsider your review. I hope that you are now both in good health. "


(5/5)

More than a year ago

Verified Review

"Great company to do business with my wife and I had to cancel our trip due to illness and without asking they refunded all our money would certainly book with them again"

Would they recommend: Yes

Driver: Tour guide: Woody

Operator replied on 27th November 2022, 4:40pm:
"Many thanks for your kind review Kevin. We hope that you both recovered from your unfortunate illness well. We will be more than delighted to be of service to you both another time in the very near future. All the best to you both from the port of Invergordon, Scotland in the UK's most visited cruise port of call by passenger numbers."


(5/5)

More than a year ago

Verified Review

"Excellent day out"

Would they recommend: Yes

Driver: Tour guide: Kate

Operator replied on 27th November 2022, 4:25pm:
"Many thanks for your review Richard. It's much appreciated. We were delighted to welcome you all when you arrived in the port of Invergordon back in September, and to take you out on our Tour 3) Loch Ness, Inverness & ... We'll be pleased to welcome you all back here for a return visit."


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Company Information

3 Church View Close
Shirland
Derbyshire, DE55 6BZ
United Kingdom

Company Registered in England No: 12066038
VAT Registration No: 184097777

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