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Heyfordian Travel

Established in 1947

Average rating:


(4.86 out of 5 from 201 reviews)

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Customer Reviews

Average rating:


(4.86 out of 5 from 5 reviews)

Show all reviews

Showing reviews 1 to 5 of 5

(3/5)

1 month ago

Verified Customer

"1. We did not get told that we had to approach a coach marshall at the airport and so had no idea how to find the coach 2. The coach did not have ample storage underneath for 51 piece son luggage and we had to spend ages trying to load it up ourselves 3. Whilst the driver was very pleasant he talked constantly during the journey and lacked concentration on the roads as he kept turning around to talk 4. The coach we had was very old and needed updating and cleaning"

Would they recommend: Yes

(3/5)

2 months ago

Verified Customer

"We booked 6 journeys with Heyfordian and 5 were great, on time at the correct location and venue. My colleague called the office a few days before the first booking and confirmed again that all coaches were booked and the person on the phone insisted they were all secured. One journey unfortunately did not arrive as this had been outsourced to a different company, We did not receive an email or call to tell us there has been a problem with the booking or that it had been outsourced. We only found out once it was too late and we had called Heyfordian to ask where the coach was, we didn't receive an answer until 2:19 pm when the coach was meant to arrive at 2:00pm. This was part of a workshop that had very precise timings and this had an impact on the afternoon session. Heyfordian have refunded this travel which we are grateful for but we were offered no other compensation for the issues caused by the coach not arriving. We were refunded the taxi fairs that were incurred by the delegates to get there after asking and I feel this was the bare minimum that could have been given back to us. Overall we were happy with the service of the coaches that arrived but the one that didn't arrive really did affect our workshop and this has an impact on our relationship with our client so we wont be using Heyfordian for future bookings."

Would they recommend: No

Operator replied on 9th October 2019, 12:43pm:
"Hello Katie We are very sorry to hear this. I have fowarded your concern onto our Managers and will be investigating this further. Kind regards"


(3/5)

5 months ago

Verified Customer

"The journey to the Isle of Wight was straight forward. The driver was lovely and very helpful. The heating was on unfortunately which caused some of our children to get hot, also the Air Conditioning was not very effective at the rear of the coach. The coach was clean and all seatbelts worked. The return journey from the Isle of Wight was not very comfortable as the AC did not work at all and it was a very hot day. Temperatures were unacceptably high at the rear of the coach. The driver did all she could to help but waiting in queues for ferries and in heavy traffic made the journey very difficult for children and staff. The driver provided us with extra cooled water which was very kind. The coach was clean and all seatbelts worked."

Would they recommend: Yes

(3/5)

6 months ago

"I booked several buses for my daughter's wedding. The minibus booked to take the bridesmaids and family to the church was changed at the last minute without my knowledge to a 53 seat coach which obviously couldn't get up our drive. The driver couldn't find the house despite months of advance planning. He eventually ( 15 minutes late) called for directions. This all made us late for the church and subsequently the bride was then late and very stressed about it. Not great really as timing is critical for a wedding. The other bus journeys all happened as planned for the 170 guests- no complaints about the appearance of the drivers or the cleanliness of the coaches."

Would they recommend: No

(3/5)

8 months ago

"The journey went well - in particular the driver took a detour to avoid a serious delay on the return journey. The driver (Frank) is always appropriately dressed; he is very helpful with the elderly passengers.. The coach is kept clean though a bit tight between the seats."

Would they recommend: Yes

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Company Information

3 Church View Close
Shirland
Derbyshire, DE55 6BZ
United Kingdom

Company Registered in England No: 12066038
VAT Registration No: 184097777

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