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Diamond Coaches Ltd

Established in 2006

Average rating:


(4.76 out of 5 from 95 reviews)

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Customer Reviews

Average rating:


(4.76 out of 5 from 2 reviews)

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Showing reviews 1 to 2 of 2

(1/5)

8 months ago

"The tips to write this review suggests I should "talk about: how the journey went, the appearance and helpfulness of the driver and whether the vehicle was clean and comfortable." It is very difficult to make comments on all of the above when the driver you have booked does not turn up and refuses to pick up over 15 calls from the customer asking of his whereabouts. I called this company on the day over 5 times and none of my calls were answered. We booked a minibus for 16 people on 13th July 2019 to take us to Leeds for a hen do for a specific brunch reservation. The driver was not there to pick us up at the booked time. We called the driver's number and the head office but a number of our calls were repeatedly ignored. We have since called the head office to complain and request a full deposit refund. We received abuse down the phone from the driver who was adamant that he turned up to the correct address. If you are a reputable coach company, surely you would expect the driver to contact the customer if they had not turned up to use your minibus service. There is absolutely no evidence that the driver turned up. If he did turn up (which is highly unlikely) there was no evidence that the driver attempt to contact the lead booker at the booked time when there was no one to pick up. The company is a joke, and is not the "reliable Yorkshire coach hire company" as it advertises itself. I do not recommend using this company if you are looking for a coach service that gets you from A to B. They aren't even able to do that, nor deal with complaints in a polite and constructive manner. AVOID AT ALL COSTS."

Would they recommend: No

(1/5)

9 months ago

"The journey from Morrisons Brampton to Barnsley Civic was very scary especially going through the woods on a one track lane. He set off without asking if everybody was on the coach when it was 8 people short. He was a dangerous driver as he clipped a curb and the coach tippled to the point the staff thought it was going to turn over. The vehicle was clean."

Would they recommend: No

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Company Information

3 Church View Close
Shirland
Derbyshire, DE55 6BZ
United Kingdom

Company Registered in England No: 12066038
VAT Registration No: 184097777

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