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Diamond Coaches Ltd

Established in 2006

Average rating:


(4.83 out of 5 from 69 reviews)

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Customer Reviews

Average rating:


(4.83 out of 5 from 69 reviews)

Showing reviews 1 to 10 of 69

(5/5)

1 week ago

"First class service from start to end, Thank you Ashley. Would definitely recommend and book this company again."

Would they recommend: Yes

Operator replied on 13th May 2019, 4:06pm:
"Hi Clare, thank you for your kind words, we look forward to being of service to you again. Kind regards Darren"


(5/5)

3 weeks ago

"I couldn’t recommend this coach company enough , awesome from start to finish ,vehicle was spotless, came early both journeys , we were a stag do so had a few road side pit stops , nothing was a issue , the driver Ashley was absolutely spot on , highly highly recommend"

Would they recommend: Yes

(5/5)

3 weeks ago

"I booked a coach to take our under 11's football team, family and supporters across to a final they were playing in. The quote I received was very reasonable in comparison to other companies I ha received quotes from. The booking was hassle free and when I contacted the company directly the customer service was excellent. The coach turned up on the day 30 minutes prior to departure time which gave all the passengers enough time to board and be on our way spot on departure time. the journey was perfect as the driver knew exactly where he was going and the driver was very competent around tight corners and getting the coach parked off so we could all exit safely. The coach was then waiting for us prior to the agreed pick up time which again gave people time to board and be ready to set off on time. I will certainly be recommending Diamond Coaches and will use them again in the future."

Would they recommend: Yes

(5/5)

1 month ago

"Driver was polite and helpful, staff responded to communications quickly and informatively. No problems whatsoever."

Would they recommend: Yes

(5/5)

1 month ago

"Stag party from Leeds to Glasgow and back. Driver was very professional and efficient and went above and beyond to cater for the party (this involved several unplanned stops at the behest of group!) Journey was about as perfect as it could have been and plenty of fun was had by all. Coach suited are requirements perfectly and was clean and comfortable. Would definitely use Diamond again and would recommend to anyone."

Would they recommend: Yes

(3/5)

1 month ago

"Our driver Liam was brilliant, really lovely and patient with everyone being quite loud. However, when making the booking we were told the driver would only need a 5 minute break and therefore didn’t need to leave till 10am. When we stopped and the driver needed to take 30 minutes everyone was annoyed as it then meant we missed the start of the game we had paid a lot of money to go watch. We then emailed and called the company but are yet to hear back."

Would they recommend: Yes

Operator replied on 12th April 2019, 10:50am:
"Hi Megan, thank you for your review which contains inaccuracies. I dealt with you personally and at no time did we discuss breaks. I certainly would not have said that the driver would require a ‘5 minute break’, because I know the law requires 45 minutes after 4.5 hours driving. We estimate arrival times in good faith but it was you who suggested leaving at 10am, to which I agreed. The fact is that neither you nor myself could have predicted a fatal crash on the route which resulted in the M1 being closed for 5 hours and our driver to take a diversion costing about 30 minutes. Without this you would have arrived at about 14.40, which was roughly what was aimed for. At writing this I haven’t replied to your email for 2 reasons. One, you sent your email at 13.06 so you had no idea what time you were going to arrive, and two, the coach was left in an unbelievabley bad state. I will never understand why people think that because they’ve ‘hired’ a coach they can treat a very expensive investment as a latrine. Almost half of the headrest covers were on the floor and had been trodden into the mix on beer, fruit and food. It took 3 hours to clean the mess that was left, and that was after the driver had spent an hour doing his best to clean it at midnight on your return."


(5/5)

2 months ago

"Brilliant service and really helpful and understanding after a few hiccups on my part would definitely recommend this company to anyone looking for bus hire"

Would they recommend: Yes

(5/5)

2 months ago

"Journey was great. Driver was good. The coach was clean and big."

Would they recommend: Yes

(5/5)

3 months ago

"Great communication from start to finish. Both drivers on time and very helpful. The coach itself was lovely and clean. I would definitely use them again."

Would they recommend: Yes

(5/5)

3 months ago

"Everything was excellent, great service, on time, Steve our driver on the way was helpful, smart and extremely tolerant of 18 cackling ladies. Paul on our return journey put up with up running late and adding 2 extra drops, he was very good. The coach was smart, clean and we had a very good experience with Diamond coaches, we’d all have no hesitation recommending them."

Would they recommend: Yes

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Company Information

3 Church View Close
Shirland
Derbyshire, DE55 6BZ
United Kingdom

Company Registered in England No: 8883045
VAT Registration No: 184097777

info@trustedtravelreviews.co.uk