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Castle coaches

Established in 2015

Average rating:


(4.41 out of 5 from 61 reviews)

Read Reviews

(47)
(5)
(2)
(1)
(6)

Customer Reviews

Average rating:


(4.41 out of 5 from 61 reviews)

Showing reviews 1 to 10 of 61

(5/5)

Today

"Driver was late on both trips but otherwise it was good. He was helpful and ensured a bigger vehicle for return journey as we were a little cramped on the outbound leg. Driver was professional and helpful, he kept us informed of timings and ensured stops were good. vehicles were clean and comfortable except outbound vehicle was cramped, I am 6 feet 5 and couldn't sit facing forwards due to leg room."

Would they recommend: Yes

(5/5)

1 month ago

"Did turn up 30 mins late but they did let me no they was running behind. Good mini bus driver was friendly and helpful Would recommend"

Would they recommend: Yes

(5/5)

1 month ago

"The driver, Shaid, was very courteous, good driver, accommodative and friendly. Best service. Highly recommend them."

Would they recommend: Yes

(5/5)

2 months ago

"Top class service , I even gave the wrong flight number and still worked around me and sorted me out , would never change company"

Would they recommend: Yes

(5/5)

2 months ago

"Driver was very punctual and friendly. The journey was smooth start to finish. The minibus was very comfortable and clean. Would definitely use again. 5 stars :-)"

Would they recommend: Yes

(5/5)

3 months ago

"Unfortunately the Castle Coaches minibus broke down on route, but they ordered a different taxi to collect us and then made up the difference in cost. Would definitely use again,."

Would they recommend: Yes

(5/5)

3 months ago

"Payment was easy. Good communication with the company and driver. Coach turned up in good time and exactly as we requested to transport a wedding party. Reliable and courteous. Would use Castle coaches again."

Would they recommend: Yes

(5/5)

3 months ago

"The journey was very comfortable, the driver was very helpful, the minibus was clean , I’d use this company again "

Would they recommend: Yes

(1/5)

4 months ago

"Picked us up 30 mins later than the originally agreed time, the driver afterwards refused to drop us home to where we had gone and instead dropped us at a train station on a bank holiday Sunday evening with no way to get home. The driver was rude, and unprofessional. We specified before the day we would like to be able to drink on the coach and he tried to charge us."

Would they recommend: No

Operator replied on 8th May 2019, 10:25am:
"Hi Faye, I would’ve expected this review for the way you and your group had behaved on the journey. You failed to pay for being sick several times in the vehicle and also the police had to be called to remove your group who were being violent towards the driver. We have passed on Cctv to the police who will deal with damaging the vehicle and failing to pay the fine."


(1/5)

4 months ago

"The minibus did not turn up. I spoke to the company the night before and was told everything was fine and they would be there as promised. I called 16 times after waiting over an hour not one call was answered I also tx and emailed. Because they did not turn up my hen party missed the event that we had all booked and paid for. Overall this company is a total RIP off DO NOT USE THEM."

Would they recommend: No

Operator replied on 8th May 2019, 10:31am:
"The vehicle which was assigned for the booking did not start and at 5am it left me no option to cancel and I had sent email as I didn’t phone because it was so early. I refunded customers initial deposit without hesitation and offered to continue with the return journey. Unfortunately in transport there can be delays/cancellations at short notice. It is not something we have control over but we do try our best to arrange alternative before we cancel."


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Company Information

3 Church View Close
Shirland
Derbyshire, DE55 6BZ
United Kingdom

Company Registered in England No: 8883045
VAT Registration No: 184097777

info@trustedtravelreviews.co.uk