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Castle coaches

Established in 2015

Average rating:


(4.31 out of 5 from 58 reviews)

Read Reviews

(43)
(5)
(2)
(1)
(7)

Customer Reviews

Average rating:


(4.31 out of 5 from 58 reviews)

Showing reviews 1 to 10 of 58

(5/5)

2 days ago

"Driver was very punctual and friendly. The journey was smooth start to finish. The minibus was very comfortable and clean. Would definitely use again. 5 stars :-)"

Would they recommend: Yes

(5/5)

2 weeks ago

"Unfortunately the Castle Coaches minibus broke down on route, but they ordered a different taxi to collect us and then made up the difference in cost. Would definitely use again,."

Would they recommend: Yes

(5/5)

2 weeks ago

"Payment was easy. Good communication with the company and driver. Coach turned up in good time and exactly as we requested to transport a wedding party. Reliable and courteous. Would use Castle coaches again."

Would they recommend: Yes

(5/5)

1 month ago

"The journey was very comfortable, the driver was very helpful, the minibus was clean , I’d use this company again "

Would they recommend: Yes

(1/5)

1 month ago

"Picked us up 30 mins later than the originally agreed time, the driver afterwards refused to drop us home to where we had gone and instead dropped us at a train station on a bank holiday Sunday evening with no way to get home. The driver was rude, and unprofessional. We specified before the day we would like to be able to drink on the coach and he tried to charge us."

Would they recommend: No

Operator replied on 8th May 2019, 10:25am:
"Hi Faye, I would’ve expected this review for the way you and your group had behaved on the journey. You failed to pay for being sick several times in the vehicle and also the police had to be called to remove your group who were being violent towards the driver. We have passed on Cctv to the police who will deal with damaging the vehicle and failing to pay the fine."


(1/5)

1 month ago

"The minibus did not turn up. I spoke to the company the night before and was told everything was fine and they would be there as promised. I called 16 times after waiting over an hour not one call was answered I also tx and emailed. Because they did not turn up my hen party missed the event that we had all booked and paid for. Overall this company is a total RIP off DO NOT USE THEM."

Would they recommend: No

Operator replied on 8th May 2019, 10:31am:
"The vehicle which was assigned for the booking did not start and at 5am it left me no option to cancel and I had sent email as I didn’t phone because it was so early. I refunded customers initial deposit without hesitation and offered to continue with the return journey. Unfortunately in transport there can be delays/cancellations at short notice. It is not something we have control over but we do try our best to arrange alternative before we cancel."


(5/5)

2 months ago

"Can't speak highly enough of the service. The journey went without a hitch. We were picked up from out hotel as planned, dropped off right outside the arena and collected on time as planned. The driver was very friendly and helpful. Everyone was well pleased with the service."

Would they recommend: Yes

(1/5)

2 months ago

"They Called me at 1000 the day before to tell me they couldn’t do the job the next day . 14 people return to the Belfry.let down The excuse the vehicle had an mot On a last minute cancellation . And failed a couple of things . Well surely it was still MOTed as it was a last minute cancellation???. Refused to pay any additional costs incurred by myself as was now last minute. And told me to sought it out myself Totally untrust worthy ."

Would they recommend: No

Operator replied on 18th April 2019, 10:31am:
"I had kept customer informed soon as I was informed the vehicle would not be available. I had made several attempts to locate transport from other coach operators. I had released the deposit within minutes but was not going to be intimidated into paying excess money. Customer was very aggressive, rude and would not accept no other form of good will."


(5/5)

2 months ago

"Communication up to the journey was great, driver was promptly on time, smooth journey there and back, and good communication for the return journey too. Would definitely use again!"

Would they recommend: Yes

(5/5)

2 months ago

"Great service from this company will be using again 100%. Good communication prior and during, excellent many thanks."

Would they recommend: Yes

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Company Information

3 Church View Close
Shirland
Derbyshire, DE55 6BZ
United Kingdom

Company Registered in England No: 8883045
VAT Registration No: 184097777

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