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Adam's Coaches

Established in 2017

Average rating:


(4.80 out of 5 from 30 reviews)

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Customer Reviews

Average rating:


(4.80 out of 5 from 30 reviews)

Showing reviews 1 to 10 of 30

(5/5)

3 months ago

"This experience was awful from the outset and I will be writing a formal complaint to Adams Coaches and requesting a refund in due course. In summary though,... The coaches were late for both initial pickup and return journey pickup, with the drivers complaining that they were not given adequate pickup information by Adams. On the return journey one coach kept going into “limp-mode” indicating an engine fault - the driver had no idea how to deal with this apart from continually stopping and restarting the vehicle. The second coach suffered a puncture after about 10 minutes driving - there was no spare wheel and once again the driver had no idea how to deal with this - Adams Coaches were no help alternately giving false information about another coach coming to rescue us and telling us to get taxis - even hanging up the phone on occasion. They seem to have no breakdown cover whatsoever. I advise customers to avoid this company at all costs."

Would they recommend: No

Operator replied on 19th August 2019, 9:30am:
"Thank you for your review. Sorry to hear you had a bad experience and was troubled with delays and other issues. We will look into what happened and hope to resolve it"


(1/5)

3 months ago

"Absolutely terrible. Driver arrived half an hour late for a trip from Oxfordshire to Clapham Junction. He then proceeded to stop at Earls Court as his “designated time” was up and kicked everyone off the bus. Unbelievable that a bus service can’t complete a simple job of picking people up at a time and drop them off where they have asked to go. Secondly, they increased their quote by 25% after I had paid the deposit and missed the single email invoice just because they had other jobs they could do and make more money. Appalling company."

Would they recommend: No

Operator replied on 9th August 2019, 12:38pm:
"Thank you kindly for your review and consideration of awarding us a "


(5/5)

3 months ago

"The coach was on time and we arrived at our destination precisely on time for our visit. The driver very helpful and friendly, The coach was ideal for the size of our party and would use your company again for further visits"

Would they recommend: Yes

Operator replied on 9th August 2019, 12:09pm:
"Thank you for your kind review. It was a pleasure to be of service."


(5/5)

3 months ago

"Amazing Service! Was booked very last minute, they were very helfull and provided great customer service. Driver was on time and very profesional, the company as a whole was very easy to liase with, was hassle free and made our trip run smootly- thank you!"

Would they recommend: Yes

Operator replied on 5th August 2019, 10:32am:
"Thank you kindly for your review. It was a pleasure to be of service and accommodate all your requests. we look forward to being of service in the near future."


(5/5)

4 months ago

"The booking was great value and excellent service. I would definitely recommend Adams coaches to anyone that is looking to transport a group in a comfortable friendly and timely manner to any destination."

Would they recommend: Yes

Operator replied on 17th July 2019, 8:55pm:
"Thank you for your review and kind words. It is of great value and interest that people get to enjoy our services. We always try to price match or beat any confirmed quotation's and always offer a professional and reliable service. we look forward to being of service in the near future."


(5/5)

4 months ago

Verified Review

"Pleasant journey and clean Coaxh and professional driver and helped us through out our journey for ascot races. Highly recommended"

Would they recommend: Yes

Operator replied on 10th July 2019, 11:23am:
"Thank you for your review and booking with Adams coaches. Happy to hear the positive feedback. We look forward to being of service in the near future"


(5/5)

4 months ago

"The driver and company has been very easy to work with and has accommodated our entire trip with many locations and pick ups. Very friendly and helpful driver."

Would they recommend: Yes

Operator replied on 10th July 2019, 10:08am:
"Thanks for your review and using our service. We are here to help whenever required. We understand that every job is different and we work hard to accommodate all requests. We look forward to being of service in the near future."


(5/5)

4 months ago

"Adams Coaches were fantastic. They arrived early. The driver was polite, knew what he was doing and was generally great. We've used other companies in the past but this is definitely the best service we've received. The vehicle was clean and very comfortable. A great service for a great price."

Would they recommend: Yes

Operator replied on 8th July 2019, 11:35am:
"Thank you for your kind review. We always offer a professional services great discounted rate for school. We look forward to being of service in the near future"


(5/5)

5 months ago

"Excellent service. Very open and transparent. They went above and beyond to get us to the venue in time despite it being a last minute booking. Very good value too."

Would they recommend: Yes

Operator replied on 18th June 2019, 11:59am:
"Thank you for your kind comments and positive review. We always work hard to offer the best service and price to our customers. We are a small family run business that take pride in our company and offers up to 25% saving compared to the bigger company's due to having less overheads and a lower standing charge. We look forward to being of service in the near future."


(5/5)

5 months ago

"Great Service from Hamza and Adams Coaches. Hamza was half hour late for pick up but it was not a problem as we were kept updated by text and had allowed some time for delays. The journey to and from the racecourse was quick and without any issues. Hamza was waiting for us at the agreed spot ready for the return journey. Thank you Hamza & Adams coaches, Would not hesitate to use you again and very competitive on prices."

Would they recommend: Yes

Operator replied on 10th June 2019, 12:32pm:
"Thank you for booking with Adams coaches. We are happy to see you gave us a five star review. Unfortunately in this industry there are some unforeseen delays due to road and whether conditions. We will always keep our customers informed if and when delays occur. We look forward to being of service in the near future."


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Company Information

3 Church View Close
Shirland
Derbyshire, DE55 6BZ
United Kingdom

Company Registered in England No: 12066038
VAT Registration No: 184097777

info@trustedtravelreviews.co.uk