Last update, September 2019
When we talk about “Trusted Travel Reviews”, “us”, “we” or “our”, we mean Trusted Travel Reviews and our affiliates. We also use “Policy” to refer to this policy and “Website” to refer to all of our applications and websites based on trustedtravelreviews.co.uk.
Trusted Travel Reviews are a trading style of Coach Hire Comparison Limited and are responsible for processing your personal data.
1. Personal Data – what we collect and what we use it for
1.1 Submitting a review
When submitting a review, we will ask for the following personal information:
This information is mandatory, and you won’t be able to submit a review without it. However, you will have the option to hide your name when the review is displayed to other users.
When you submit a review about a specific Supplier, we will also store the following information:
1.2 Submitting a quote request
When viewing a company’s profile on our website, you will have the opportunity to send them a quotation request by filling out your contact information and journey details.
The personal information that we will collect and store includes:
It will not be possible to obtain a quote from your chosen company without providing these details to allow the company to contact you.
We will also collect information about your journey requirements, including:
The information you submit will be sent to your chosen company by email, and will also be stored on our website for future reference.
1.4 Your IP address, location and browser settings
We collect this information to trace the computer or device used when visiting our website in cases of misuse or unlawful actions.
1.5 For what purposes do we use your personal information?
We will use the information you provide to us to:
1.6 On what legal basis do we process your personal data?
You have the right to object to how we process your personal information. Please see section below on how to contact us about this.
2 Disclosure of Personal Information
2.1 On our website
We are an open review platform, and therefore any information you submit in your review will be visible to other users of our website. When submitting your review, you will have the option to hide your name from being displayed to other website users.
We will also display the location you entered when submitting your review.
We will not display your email address to other users of our website.
Any information you submit in relation to a quotation request will be shared only with the company in which you are requesting the quotation from, and no other party.
2.2 Disclosure to other websites and companies
To maximise the reach and exposure of reviews submitted via our website, we permit reviews to be shown on third party websites. This is done through the use of HTML widgets and iframes that can be embedded into other websites to display reviews.
The third parties that we allow to show reviews are:
Once you submit a review, this is published on the website, which means the following information is disclosed:
3 Data Controller
We are the data controller of any data you enter via our website and any information that is disclosed to third parties.
You are the data controller of any content you choose to submit via the website in relation to submitting a review or quotation request.
4 Links to other websites
Our website contains links to other websites. This does not mean that we endorse or partner with said websites, and we do not control the content of those websites nor do we assume any responsibility for the third party website and their policies or practices.
5 Data retention
Any reviews that you submit via our website will be retained indefinitely, or until the company whom the reviews refer to have their account deleted. You can request deletion of any reviews you submit at any time. Please contact us to request this.
Any quotation requests you submit will be retained for up to one year, or three months after your chosen departure or return date.
Email address and telephone number will be anonymised after a period of six months from initial submission.
We want you to feel confident about using the Website to provide feedback to your chosen company, so we are committed to protecting the information we collect. While no website can guarantee security, we have implemented and maintained appropriate physical, administrative, technical, and organisational measures to protect the personal information you provide us against unauthorised or unlawful access, use of disclosure, and against accidental loss, damage, alteration or destruction. For example, only authorised employees are permitted to access personal information, and they only may do so for permitted business functions.
Like many websites, we use “cookies” to enable us to personalise your visits to our site, keep track of your preferences and to track the usage of our Website (Google Analytics). Your browser will have the option to prevent websites using cookies (your browser’s help screen or manual will tell you how to do this), but please note that this may reduce the functionality of our website.
Like all websites, our servers automatically record “log files” containing information about the volume and characteristics of our website traffic e.g. Internet Protocol (IP) address, numbers of pages viewed, length of time spent on site. We use log files to build pictures of how our site is used, which help us to monitor and improve the service. We cannot identify you from your log files alone.
8 Correction and deletion of your personal data
If you find that any of your personal data we have stored is incorrect, or you require your data be deleted, then you can contact our Data Protection Officer (details below) to request the necessary changes.
9 Other rights
By submitting a review, you consent for the review to be displayed on our website and third party websites. However, you can revoke consent at any time by contacting our Data Protection Officer to request that your data be deleted.
By submitting a quotation request, you consent for the chosen company to contact you in relation to your journey requirements. Should you wish to revoke consent and have your data removed, please contact the company in question directly.
11 Contact Information
3 Church View Close
Derbyshire, DE55 6BZ
Company Registered in England No: 12066038
VAT Registration No: 184097777