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Coaches Excetera

Coaches Excetera

Coaches Excetera has an average score of 4.05 out of 5 from 21 reviews

Contact Name:
Coaches Excetera

Telephone:
02086655561

Email:
chc@coachesetc.com

Showing reviews 1 to 10 of 21

Caroline Wales, Westcott

(2/5)

18th June 2018, 9:34am

"We wanted an air conditioned mini bus and this was shown on the quote. When the bus arrived there was no air conditioning. We then agreed for our driver to meet us at 11:30 at a certain point. When we called him he had been sent up to Liverpool on another jo so we then had to hang around not really knowing when we were getting picked up. The driver and the journey were good on the way up and back, but the lack of air condition and pick up confusion let the company down."

Would they recommend: No

Frances Robinson, London

(1/5)

13th June 2018, 9:24am

"During the morning journey, the driver was late and was parked in the wrong place, not outside the hotel. We had to go and search for him in order to board the coach. He then didn't know where he was going and parked in the wrong location making all delegates late for the conference they were attending. During the booking I was given the drivers contact details, I explained that I needed these in order to book the coach into the car park due to the nature of the location (Ministry of Defence) they have high security and need relevant details in order to book the coach into the car park. I asked that if this did change that I was informed of the changes. I tried to ring this driver in the morning and was informed that he was on his day off. At no point was I informed of these changes and also this made it very difficult to locate the actual driver. In the afternoon I rang your office to try and clarify where the driver should collect everyone, in order to avoid the issues we had faced in the morning. I was rudely spoken to and told that the address I had given was not enough detail. The address I had given was the correct address and if you google it you will see that it is only the name of the road and postcode. I had also given details of which side (door) of the building to go to and that it would be a secured car park. I was told to ring the driver directly to organise. I rang the driver who did not answer so then text him giving clear instructions. The driver still did not listen to these and ended up parking in the wrong place again. Again, we had to go and search for the coach. All in all I think it's safe to say this was a really poor service, I was rudely spoken to and I do expect a coach service based in London to have some idea of where they are going or at least try and research this beforehand. We have paid in full and I would like some compensation for the terrible service provided."

Would they recommend: No

Osmar, London

(5/5)

3rd June 2018, 10:34am

"Good punctuality friendly driver and comfortable coach easy booking and excellent flexibility"

Would they recommend: Yes

Customer, Gravesend

(5/5)

29th May 2018, 1:58pm

"Nathan our driver was really friendly and so patient when we lost our friend at the end of the day and had to wait. Would definitely use coaches excetera again."

Would they recommend: Yes

Ebenezer, Brixton, London

(5/5)

28th May 2018, 2:29pm

"Well, booking through coach compare did gave me such a big bargain on price and the payment was smooth. Thank you Monica and can forget Peter the main man who was on time and did got us there at the right time and on return too. Thank you all and will definitely use them again"

Would they recommend: Yes

Ander Pascual Ariz, Pamplona

(5/5)

22nd May 2018, 8:07am

"We set off at scheduled time. The driver was helpful and the coach clean and comfortable."

Would they recommend: Yes

Beverley, London

(4/5)

21st May 2018, 12:09pm

"The journey was smooth. Driver was very punctual for both outbound and return journey. He was very accommodating given we had a large group of 65 children and was patient when we had to wait for a few. We had a 70 seater coach. Mix of double and triple seats. I did find the coach a little bit dated and the seats a bit too small for 12/13 year olds and accompanying adults. But as it was only a 1 hour journey it wasn't too bad. Overall the children enjoyed their trip. Booking process was straightforward also and price was reasonable. Would consider using again."

Would they recommend: Yes

Customer, Kent

(2/5)

21st May 2018, 9:53am

"The minibus arrived on time however, they had sent a faulty minibus and was in limp mode the whole journey from Kent to Watford! They arrived at their football tournament with minutes to spare, The driver tried his best and cannot fault him. We rang Coaches Excetera to explain what had happen and they didn't believe the group and called the driver to confirm. They did send a replacement coach for the return journey however."

Would they recommend: Yes

Geeta, N3 1PR

(5/5)

10th April 2018, 10:48pm

"Great service all in all. Arrived before time, clean and comfortable. Friendly driver. Competitive price."

Would they recommend: Yes

Mark, NETHERLANDS

(4/5)

26th March 2018, 8:06am

"All was perfect. Drivers were on time on location, very kind and the coach was clean."

Would they recommend: Yes

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