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Castle Coaches

Castle Coaches

Castle Coaches has an average score of 4.21 out of 5 from 33 reviews

Contact Name:
Shaid Iqbal

Telephone:
07511290611

Email:
Castlecoaches@mail.com

Showing reviews 1 to 10 of 33

Customer, Hinckley

(4/5)

17th September 2018, 10:04am

"I knew nothing about Castle coaches when I booked through a comparison website and to be fair could not find much feedback online. The driver was about 10 mins late picking us up but had been in touch to say he was running a little late. We were travelling to the cricket at Edgbaston and traffic was very heavy, the driver took some side streets which saved us time. Thanks for that. Going to a live sporting event you can never be sure exactly what time you will finish, the driver gave me his mobile so we could call him once we were ready, again a plus point."

Would they recommend: Yes

Hayley watts, Worcester

(5/5)

15th September 2018, 12:22am

"Booked a airport transfer, driver arrived early and was very helpful. On return the flight was delayed by 2 hours, was worried driver would not be waiting but he had and covered the extra parking costs to which I reimbursed. My family would be using castle coaches in future as we go on few holidays in the year."

Would they recommend: Yes

Erika, Manchester airport

(5/5)

10th September 2018, 1:42pm

"Our driver jake was on time..very friendly and helpful with our luggage.. I would recommend castle coaches x"

Would they recommend: Yes

Mark Adderley, Birmingham

(3/5)

4th September 2018, 8:06am

"The mini bus broke down on the way there which left us to hitch hike over 4 miles to our destination, resulting in us being 10 minutes late to a wedding. Not cool"

Would they recommend: Yes

Operator replied on 10th September 2018, 2:22am:
"Unfortunately the minibus gearbox cable snapped. This was something that could not be predicted. The driver arranged for taxis to take the group, but they had arranged for friends from the venue to return and pick them up. We provided a executive minibus on the return journey."


James Weir, Telford

(1/5)

3rd September 2018, 11:57am

"We booked a coach to take 7 people to the airport for a flight. We asked to coach to arrive at 4am. At 4.15am they called to say that the driver was "delayed by a previous job" and would be 45 mintues late. I told them we were not prepared to take the risk and that we would drive. This meant we had to park two vehicles at full rates at the airport. The owner argued with us, asking us to take the risk and saying he was an experienced traveller and it would be fine. He also said we should have checked in online (impossible actually on Primera who don't offer this at BHX). We would have missed the flight had we followed his advice as there was just enough time. He then said he still had a contract to bring us back. Since then he has failed to reply to our emails, texts and calls asking for our deposit back. The matter remains unresolved. This company should be removed from your website. I have since seen reviews indicating that this is not the first time this has happened to people. I will take them to court to get my deposit back, if only on principle. This company is not to be trusted."

Would they recommend: No

Operator replied on 4th September 2018, 12:23am:
"Due to a delay from a booking prior to mr weir, the driver was going to be late and I notified customer of the arrival time. Customer did not allow any additional time for the journey in case of unforeseen circumstances. Minibus was booked for 4am and the flight was for 7am. The journey was 1 hour. Mr weir decided to drive up and I offered to return the deposit and pay for any additional parking charges. Mr weir has tried to contact me when he was abroad but I have not received any emails or text messages. I awaited for Mr Weir to contact me on his return, as I needed bank account details and the deposit was returned on the same day."


Tammi, Walsall

(5/5)

5th August 2018, 4:42pm

"Very impressed driver was on time for pick up both times the vehicle was clean and very modern, the price was my cheapest quote a very satisfied customer."

Would they recommend: Yes

Liam Rathbone, Leicestershire

(5/5)

18th July 2018, 3:16pm

"Really pleased with the service. I had my flight times mixed up and only gave them 2 days notice. They didn’t charge me extra or make my life difficult in anyway even though this was my fault. The flight was delayed which meant they had to wait even longer, but the driver just gave me a call every 10 mins for an update and he didn’t make a big deal out of it. Very smooth ride back from Stansted to Leicestershire. They were also the cheapest quote by some distance. Highly recommended these guys."

Would they recommend: Yes

Kieran Gill, Wolverhampton

(5/5)

9th July 2018, 8:03pm

"Shaid and his colleague were great - they looked after us on our trip to Cardiff. We used Castle Coaches for a full day hire and they were prompt in their timings which was appreciated. Vehicle was as specified and clean. We'll definitely be using again."

Would they recommend: Yes

Leicester Races, Leicestershire

(1/5)

9th July 2018, 8:42am

"Awful company - do not use turned up an hour and a half late, coach was filthy, driver was smoking and on the mobile whilst driving. When they picked us up also late, they refused to leave the venue until we had paid all the money upfront. Didn't think it was reasonable to us to pay 10% less due to the bad timekeeping. Please AVOID! AVOID! AVOID! Good job it wasn't a flight we would have missed it"

Would they recommend: No

leah rodger, Nuneaton

(1/5)

2nd July 2018, 8:30am

"Firstly our driver was an hour late for the pick up, which then made up late for our event. Secondly we rang up 3 times to see where he was and to which he replied I'll be there in 10 minute everytime, no apologies Thirdly the transport was dirty throughout empty bottles all over the place food all over the seats and black dust everywhere. When we finally arrived at our destination there was nothing said about being late or why it had took so long for the driver to turn up Over all it was a really bad journey that we paid £75 for a 20 minute journey that we turned up late to!"

Would they recommend: No

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