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At Bus Limited

At Bus Limited

At Bus Limited has an average score of 4.41 out of 5 from 32 reviews

Telephone:
020 8841 1212

Email:
info@atbus.co.uk

Showing reviews 1 to 10 of 32

Ashish Khera, Watford

(2/5)

16th July 2018, 8:13am

"The bus was supposed to be an Air conditioner one but there was hardly any cooling inside the bus since the air conditioner was ineffective. People were feeling really uncomfortable especially at the back but had no choice. I want to be compensated for this as I paid for an Air conditioner bus but unfortunately still had to bear the heat while in the bus."

Would they recommend: No

Dan, North Wales

(1/5)

6th July 2018, 6:01pm

"Absolutely abysmal. AtBus CANCELLED WITH 24 HOURS NOTICE. Yes, that's right, we had 120 seats booked for a school trip from London to Snowdonia, AtBus phoned 24 hours before it was due to leave to tell us that they could no longer provide our coaches. If you want to get to your destination, find a different coach company."

Would they recommend: No

sabbir hassan, plaistow

(1/5)

25th June 2018, 12:08pm

"1 driver was bit good.another on was nt good at all.they did totally opposite what they committed. the whole bus was totally dirty even the seat also the shed coach i ever seen"

Would they recommend: No

vinod, harrow

(5/5)

8th May 2018, 8:03am

"Since we booked, the company has been helpful and are organised, both the coaches we booked were good, we would use them again"

Would they recommend: Yes

Paul M, Ruislip

(4/5)

10th November 2017, 6:14pm

"Driver was punctual, smart and friendly. Apart from one missed turning the journey was uneventful. Coach was comfortable and clean. All in all a pleasant experience and one I would recommend. Would definitely use again."

Would they recommend: Yes

Customer, Enfield

(3/5)

20th August 2017, 8:37am

"Clean coach but very little legroom. Journey coincided with local Bournemouth football match so journey there took over 4 hours. Journey back was smooth and took just over 2 hours. Driver was presentable but not professional in dealing with customers. With his microphone on, he didn't welcome passengers witj a simplegood morning or keep us informed of traffic conditions rather he moaned about the need for a break. He arrived at 8.30am to pick us up and we departed at 9.10am after all passengers arrived. After driving for just over an hour, he stopped at a service station without any warning and told me that he had to have a break of 30 minutes and appeared very stressed. I asked him if we could please speak outside the coach to which he agreed. He told me that I shouldn't have chosen a coach from Croydon and that he had left at 7am and could only drive for 15 hours. I didn't understand why he didn't include his break from 8.30 to 9.10am. He explained that he needed a full 45 minutes. I said if that was the case why didn't he explain and wait 5 more minutes? He did agree to give us an extra hour to return to the coach. My grievance with him is that he moaned several times in full earshot of several passengers rather than just dealing with me. He even engaged other passengers with his stress. I had a contract with At bus which is based in Northolt, so I wasn't to know where the coach originated. Overall, he lacked courtesy and discretion and allowed his stress to impact on what was an otherwise enjoyable day trip. I have been on countless coach trips as a teacher and have never had to listen to a driver moaning before. While I understand that there are tachograph rules, some customer service training is essential for this driver. Our party were ready to depart at 9.10am only 10 mins past booking time and also ready at 6.45 pm from Bournemouth. We were waiting for one lady which stressed the driver but he should have explained to me as the organiser ( he had my phone number too) rather than complain to the passengers standing outside the coach. It put a bad light on the coach company."

Would they recommend: Yes

Philip - EP Church Tottenham Congregation, London, London

(5/5)

14th August 2017, 11:25am

"Driver and coach reported at pick up,point on time. Driver was smartly dressed, very friendly and sociable. The vehicle was very clean and comfortable. The journey itself was smooth and enjoyable. The day was very good with lots of sunshine."

Would they recommend: Yes

Customer, Maidenhead

(5/5)

6th August 2017, 8:25am

"The whole process was very simple. They were very flexible with times as it was out of our control. Coach arrived, early driver was great. I will definitely book Atbus again."

Would they recommend: Yes

Customer, Brentford

(5/5)

2nd August 2017, 9:38am

"Perfectly organised"

Would they recommend: Yes

Jose V, London

(5/5)

19th July 2017, 5:00pm

"the driver was very prompt at the pick up location and courteous. journey was good and quite quick. bus was clean and comfy. cheers."

Would they recommend: Yes

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